Friendly service
Polite, attentive staff are a consistent bright spot, with reviewers describing the service as welcoming even during busy hours.
Papa Johns - Wafi Mall
Umm Hurair
Papa Johns in Umm Hurair’s Wafi Mall food court is a pizza take-out and delivery spot, with classic and specialty pizzas alongside sides such as chicken wings. Reviews particularly highlight the Spicy Ranch pizza, quick delivery and welcoming counter service.
Reputation Score
4.0
★★★★☆
173 ratings
Source: Google Maps
The Good Stuff
Spicy Ranch
Spicy Ranch is a recurring favourite, including the Spicy Ranch pizza and the Spicy Chicken Ranch version.
Quick delivery
One customer reported quick delivery and excellent flavour, while another received the pizza still hot.
Pizza choices
Customers mention a broad choice of pizzas, from Margherita and Chicken BBQ to more adventurous flavoured options.
Value deals
A reported buy-one-get-one-free pizza offer made this outlet feel good value for that visit.
Food court
The branch is located inside Wafi Mall’s food court, making it a convenient stop while visiting the mall.
Tips for a Better Visit
Allow time. Avoid tight schedules: one review reports a 30–45 minute delay after a 10-minute wait for counter assistance.
Check toppings. Confirm the pizza and toppings before leaving, especially if ordering Green Garden Delight or expecting generous pepperoni.
Check availability. Ask what is available before paying; a reviewer said pizza choice and upgrades were not explained beforehand.
Confirm closing. If visiting late, check the branch’s order cut-off first: reviews report refusal of orders before the mall closed.
Locate upstairs. Delivery riders should note that the branch was reported on the first floor, not the ground floor shown in the app.
Plan the visit
Practical details
1st Floor, Food Court, Wafi Mall , Dubai Health Care Center near HC City Metro, Oud Mehta - Rd
Umm Hurair Second, Dubai
| Mon | 10:00 AM – 9:45 PM |
| Tue | 10:00 AM – 9:45 PM |
| Wed | 10:00 AM – 9:45 PM |
| Thu | 10:00 AM – 9:45 PM |
| Fri | 10:00 AM – 11:45 PM |
| Sat | 10:00 AM – 11:45 PM |
| Sun | 10:00 AM – 9:45 PM |
Popular Mentions
Green Garden Delight
One customer ordered Green Garden Delight but reported receiving a pizza with hardly any vegetables.
Chicken wings
Chicken wings are part of the offering, though reviews give mixed feedback on their preparation.
Special box
A server’s recommendation of the special box was described as a successful choice by one customer.
Common Concerns
Long waits
Service can be very slow: reviews describe waits of 30–45 minutes, an hour, and delays when only one employee was working.
Small toppings
Some customers found notably sparse toppings, including very little pepperoni and hardly any chicken in a pizza.
Order errors
Wrong orders and unavailable choices have led to repeat waits, so the order may need checking at collection.
Wing quality
Chicken wings received mixed feedback, including reports of undercooked wings and one particularly poor meal.
Counter basics
One review reported no serving tray, a charge for green chilli and a missing sauce with potatoes.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
16 Dhs
kids meal chicken strips
“Is that you call a kids meal chicken strips for 16 Dhs !!!! It's not enough even for my small cat”Google review · March 2019
DXB
LOCAL
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The Bottom Line
Papa Johns sits in Wafi Mall’s food court in Umm Hurair and handles pizza take-out and delivery. The menu gives you familiar choices such as Margherita and Chicken BBQ, plus named favourites including Spicy Ranch and Spicy Chicken Ranch. Some reviews also mention a special box, chicken wings and reported buy-one-get-one-free pizza promotions.
The stronger feedback centres on flavour, hot deliveries and approachable service. Customers describe the pizza as fresh, with one review praising its soft, slightly crisp dough, balanced sauce and garlic sauce on the side. Staff are often called polite and friendly, and one customer said the service held up during busy hours.
Consistency is the main question. Other visits involved sparse toppings, a Green Garden Delight arriving with hardly any vegetables, wrong orders and waits ranging from 30 minutes to an hour. Chicken wings were also reported as undercooked in two reviews, while pasta and cheese sticks received less favourable comments.
Check your order and toppings before leaving, and allow extra time at the counter rather than ordering on a tight schedule. Late-night visitors should confirm the branch’s order cut-off, and delivery riders should check the floor location since one review found the app’s ground-floor information incorrect.