Visa Guidance
Several customers say the team explained requirements clearly and guided them through each stage of a visa change or renewal.
Paper plane Tourism LLC
Hor Al Anz
Paper Plane Tourism LLC is a travel agency in Hor Al Anz, known in reviews mainly for UAE visa changes and visit-visa renewals involving Oman, Bahrain and bus or flight travel. Customers also mention family visa support and document-handling services, with experiences ranging from same-day processing to serious delays.
Reputation Score
4.3
★★★★☆
132 ratings
Source: Google Maps
The Good Stuff
Fast Cases
Some reviews report same-day visa completion, including a Dubai-to-Bahrain change completed without issues.
Travel Packages
One Oman visa-change customer praised the arrangements, food, accommodation and reserved return seat as part of the trip.
Transport
Positive reviews describe comfortable bus travel and efficient coordination at the border during Oman visa-change trips.
Visa Updates
Some customers received step-by-step status updates and their visa by email within the expected timeframe.
Family Support
A family-visa customer said staff explained the process step by step, while another found a grandmother's visa change easy to manage.
Tips for a Better Visit
Get Timelines. Before travelling to Oman, get the processing deadline and update schedule in writing; one customer waited until the last permitted day.
Confirm Fees. Ask for one written total covering payment-method charges, cancellation and refunds before paying; reported totals varied by method.
Check Refunds. Clarify when deposits or cancelled-service refunds are due and keep the promise in writing, since several customers reported lengthy waits.
Avoid Risky Exits. Ask whether approval is confirmed before leaving Dubai, especially for Friday departures when one reviewer said approval was not guaranteed.
Track Files. Request the file number and verify that the application is open before settling in Oman; one group found its file had not opened for days.
Plan the visit
Practical details
46th Street Shop No: 3, Das Building Hor Al Anz
Hor Al Anz - Deira, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 2:00 PM – 10:00 PM |
Common Concerns
Serious Delays
Multiple reviews describe visa changes taking four to ten days, leaving customers stranded in Oman near the end of their permitted stay.
Poor Communication
Customers report unanswered calls and messages, unclear explanations and having to chase the agency for basic file or visa updates.
Refund Problems
Reviews mention deposits and partial refunds remaining unpaid for weeks, months or longer after the promised repayment date.
Unclear Fees
Customers describe changing cancellation charges and different prices for the same service, including payment-method surcharges.
Attestation Delay
One document-attestation job was quoted at 12 days but reportedly took 40 days, with no proactive status update.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1100 aed
package for renewing visa
“My friend took a package for renewing visa at 1100 aed”Google review · December 2025
1,180 AED
extend the visa
“I paid 1,180 AED to extend the visa, but I was stuck in Oman”Google review · September 2025
AED 80
Tabby payment
“If you paid through Tabby, there was an extra AED 80 charge, and credit card payments had an additional 2”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
Paper Plane Tourism LLC is a Hor Al Anz travel agency whose reviews focus heavily on UAE visa changes and visit-visa renewals. Customers describe Dubai-to-Oman trips by bus or flight, a Dubai-to-Bahrain visa change, family visa assistance and a two-year visa service. The strongest positive pattern is hands-on guidance: some customers received clear explanations, regular updates and same-day or on-time processing, while others praised comfortable transport and organised Oman arrangements.
The experience is inconsistent, and the downside is significant. Several customers report waiting four to ten days in Oman, sometimes until the final day of their permitted stay, with unanswered calls, unclear explanations or no file updates. One group said it was stranded for a week after the application had not even been opened; another reported extra food and room costs during a four-day delay.
Money matters need particular care. Reviews mention deposits not returned, partial refunds taking nearly a month or longer, changing cancellation fees and different totals by payment method. Before paying, get the full price, cancellation terms, refund date, file number and promised processing time in writing.
Ask whether approval is confirmed before travelling, especially for a Friday exit. Positive reviews show the process can be smooth, but the repeated delay and communication complaints make written safeguards essential.