Office help
A Festival City reception visit helped one customer quickly resolve and waive a 150 AED fine.
Parkin Company PJSC
Dubai Festival City
Parkin Company PJSC is a corporate parking platform serving Dubai, with its office in Dubai Festival City. Customers use its app to pay for sessions and manage permits or subscriptions, while the call centre and reception team handle parking queries and fine disputes.
Reputation Score
3.2
★★★☆☆
271 ratings
Source: Google Maps
The Good Stuff
Clear explanations
One visitor said the receptionist and team explained the parking service clearly, including the available call centre.
Call support
The business has a call centre for parking-related services, which some customers only discover after contacting the office.
Issue resolution
Some customers report successful help with serious fines, including a 1,000 AED case handled through the head office.
Tips for a Better Visit
Save proof. Keep screenshots of payment times and extensions; one dispute included proof of payment at 12:15 before a 12:30 fine.
Allow buffer. Do not leave payment until the last moment: a customer was fined three minutes before payment went through.
Check plates. After buying a seasonal pass, verify that it is attached to the correct plate before relying on it.
Use the office. If an online dispute stalls, consider visiting the Festival City reception; one customer reported a quick resolution there.
Call directly. For service questions, try the call centre at 8007275 rather than relying only on email or the website form.
Plan the visit
Practical details
69F2+V4
Al Kheeran - Dubai Festival City, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
Parking subscription
Monthly, six-month and yearly parking subscriptions are mentioned often, though some customers report fines despite holding one.
Auto renewal
The app includes auto-renewal for parking sessions, but one customer said it renewed only once before a later fine.
Common Concerns
Incorrect fines
Reviews repeatedly describe fines issued despite active permits, paid sessions or payments made only minutes earlier.
App errors
The app has been reported to show errors, update slowly after leaving underground parking and send excessive notifications.
Rejected disputes
Several customers say disputes were rejected even when they supplied payment screenshots or evidence of an active subscription.
Slow support
Email and phone follow-ups can take weeks or months, with some customers receiving repeated template replies.
Higher costs
Residents describe rising parking charges as a significant burden, including an estimated 12,000 AED a year in Discovery Gardens.
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The Bottom Line
Parkin Company PJSC manages paid parking in Dubai through its app, permits, subscriptions and fine-dispute channels. In practical terms, you can pay for a parking session, hold a seasonal or yearly permit, and contact the call centre or reception team when something goes wrong. The office is in Dubai Festival City.
There are some useful human touchpoints. Reviews describe reception staff explaining cases clearly, and several customers say office support helped resolve large fines, including a 1,000 AED case. The call centre can be reached at 8007275, although other reviewers report long waits, unanswered emails and template replies.
The main risk is the gap between payment or permit status and enforcement. Customers report fines arriving while a ticket or subscription was active, after payment had been made, or only minutes before a transaction completed. The app has also been criticised for errors, delayed updates in underground parking and a burst of more than 115 notifications after one top-up.
Disputes are not always accepted even when screenshots are supplied. Keep payment evidence, check that a permit is linked to the right plate and leave a buffer before expiry. If digital support goes nowhere, an in-person visit may be more productive, but budget carefully: reviews also describe parking fees and fines as increasingly expensive.