Fast Resolutions
Some support cases are resolved far faster than promised; one issue closed within three hours instead of three working days.
PARKONIC
Jumeirah Lake Towers
PARKONIC is a software company in Jumeirah Lake Towers that manages automated parking through camera-based systems, a mobile app and Salik-linked payments. You can use it for parking registration and permits, though reviews suggest checking charges and support response times carefully.
Reputation Score
3.4
★★★☆☆
659 ratings
Source: Google Maps
The Good Stuff
Clear Help
Several customers say individual support interactions included patient explanations and practical guidance, making complicated parking issues easier to follow.
Quick Fixes
A customer reported an invoice problem being solved in 25 minutes through a professional and respectful support interaction.
Registration Support
The registration process has been completed successfully with guided assistance in at least one reported case.
Tips for a Better Visit
Check Statements. Review your Salik statements after using a zone; one driver found an AED 78 charge for a 25-hour stay after being there 20 minutes.
Save Evidence. Keep screenshots, vehicle details and other proof when disputing a charge; customers say these records were needed to support their cases.
Use Website. For an ejari renewal, use the website rather than relying only on the app, as one review says the app gives no guidance for this step.
Check Signage. Before entering or stopping in a zone, check that it is clearly marked, since reviews report charges for areas that were not clearly designated.
Allow Time. Leave extra time for disputes and refunds: one acknowledged refund was still outstanding after more than a week.
Plan the visit
Practical details
Tower, HDS Tower - Floor 27 - Sheikh Zayed Rd
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Parking permit
The service includes parking permits managed through its registration system and app.
Monthly subscription
Reviews mention an active monthly subscription being used alongside the automated parking service.
Ejari renewals
The app is used for ejari-related renewals, although one review says this task failed in the app and required the website.
Common Concerns
Incorrect Charges
Reviews repeatedly describe cameras failing to record exits, leaving drivers charged for long sessions after they have already left.
Unreachable Support
Phone lines and emails are a major concern, with customers reporting waits of 30 minutes, 38 minutes or several hours without an answer.
Slow Refunds
Refunds can take weeks even after an incorrect charge has been acknowledged; one customer was still waiting after more than 18 days.
App Problems
The app has reportedly failed during important tasks, including ejari renewals and submitting parking disputes.
Unclear Zones
Some drivers say charges begin in areas that are not clearly marked as Parkonic-managed parking spaces, including brief drop-offs or pass-throughs.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 40
Picking and dropping someone off
“I was charged AED 40 for picking and dropping someone off”Google review · July 2026
AED 78
25-hour parking stay
“Parkonic Discovery Gardens cameras failed to log my exit, checked me out the next day, and incorrectly drained AED 78 from my Salik account for a "25-hour stay”Google review · June 2026
DXB
LOCAL
LOCAL
The Bottom Line
PARKONIC is an automated parking service in Jumeirah Lake Towers, with parking registration, permits, camera-based entry and exit tracking, a mobile app, and Salik-linked deductions. The setup is intended to remove the need for manual payment, and some customers report that support agents explained problems clearly, completed registrations and fixed invoice or parking issues within minutes or a few hours. The main risk is billing accuracy.
Multiple reviews describe cameras failing to record exits, producing charges for 11-, 21- or 25-hour stays after short visits, including drop-offs and vehicles that were not parked. Others mention duplicate charges, deductions from authorised or free residential spaces, and charges appearing without SMS, email or app notification. The app has also reportedly failed for ejari renewals and disputes.
Customer support is inconsistent. Helpful resolutions are reported, but many customers describe unanswered calls and emails, waits of 30–45 minutes or more, and refunds taking two or three weeks. If you use the service, check your Salik statements, keep screenshots and confirm the zone signage.
Pricing concerns are also prominent, including reports of AED 40 for a pick-up or drop-off and AED 600 for a disputed Oasis Mall parking charge.