Curl expertise
A reviewer says it is the only place that understands their curls, including for wedding styling.
Pastels Salon Jumeirah (Al Wasl)
Umm Suqeim
Pastels Salon Jumeirah is a full-service beauty salon in Umm Suqeim, with a strong focus on hair colour, balayage and carefully considered cuts. Reviews also highlight relaxing head massages, nail work and a welcoming, polished salon experience.
Reputation Score
4.9
★★★★★
673 ratings
Source: Google Maps
The Good Stuff
Colour advice
Stylists are praised for testing hair first and recommending treatments instead of risking damage from bleach or old dye.
Detailed consultations
Several reviews describe stylists taking time to understand the desired shade, cut, texture and face shape before starting.
Head massages
Hair-wash appointments regularly include memorable head, neck or shoulder massages, including a relaxing 15-minute treatment.
Nail artistry
A customer requested difficult nail art and said the finished design looked identical to the inspiration picture.
Clean tools
A manicure and pedicure review specifically notes that tools were sterilised or new, with gentle, precise work.
Valet parking
Complimentary valet parking is repeatedly mentioned as a useful convenience for the Al Wasl location.
Tips for a Better Visit
Book consultation. For colour or several services, confirm there is enough consultation time before the appointment.
Mention old dye. Tell the stylist about previous colour treatments; one reviewer’s black dye affected whether new colour could process safely.
Request valet. Ask about the complimentary valet when you arrive, as reviewers found it helpful with parking around the salon.
Show inspiration. Bring an inspiration image for detailed nail art or a precise colour request so the desired result is clear.
Allow time. Plan for a longer appointment if combining hair, nails or treatments; one visitor spent the day moving between several services.
Plan the visit
Practical details
1186 Al Wasl Rd
Umm Suqeim Second - Umm Suqeim 2, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Popular Mentions
Half balayage
A half balayage appointment was praised for attentive work that exceeded the customer’s expectations.
Blow-dry
Blow-drys are often paired with cuts or treatments, with reviews noting polished styling and good volume.
Waxing and eyebrows
Waxing and eyebrow appointments are described as a long-standing part of the salon’s treatment offering.
Deep clean facial
One first-time facial included neck and shoulder work and 15 minutes of blue-light treatment.
Common Concerns
Uneven colour
One customer reported patchy root colour, with the area near the scalp turning lighter and warmer than expected.
Weak finish
The same review described the haircut and blow-dry as disappointing.
Colour bleeding
One reviewer said colour stained their face and continued bleeding during washes, even after seven washes.
Front desk
A highly negative review alleged appointment mix-ups and an unwelcoming, chaotic reception experience.
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The Bottom Line
Pastels Salon Jumeirah is a full-service beauty salon in Umm Suqeim where customers commonly book hair colour, balayage, cuts and blow-drys. The strongest pattern in the reviews is careful hair work: stylists are often described as taking time to discuss shades, texture and face shape, while one reviewer said a hair test prevented an unsuitable colour process and led to a treatment-focused result instead. The experience extends beyond hair.
Reviews mention gel extensions with intricate nail art, manicures and pedicures, facials, waxing and eyebrows, plus notably relaxing head, neck and shoulder massages during hair washes. The salon is also described as clean and elegant, with one nail review specifically noting that tools were sterilised or new. Complimentary valet parking is another practical advantage at the Al Wasl location.
There is one important caution for colour bookings. A customer reported patchy root colour, a disappointing haircut and blow-dry, while another alleged that colour stained the face and kept bleeding after repeated washes. Those experiences are not reflected in most of the supplied reviews, but they make a thorough consultation and clear confirmation of the planned service worthwhile.
If you are combining treatments, allow plenty of time rather than treating it as a quick appointment.