Clear onboarding
Reviewers describe the setup and verification process as smooth, with clear guidance through documents, compliance checks and technical requirements.
PayTabs UAE
Trade Centre
PayTabs UAE is a payments infrastructure company in Trade Centre, providing payment gateway and POS services for businesses taking online or in-person payments. Reviews suggest its onboarding and integration guidance can be clear and hands-on, though payout and support issues are important to investigate first.
Reputation Score
4.0
★★★★☆
112 ratings
Source: Google Maps
The Good Stuff
Responsive guidance
Several merchants say support was quick to answer questions and followed up until onboarding or activation was completed.
Technical help
Support has helped merchants understand website updates and technical requirements during payment gateway integration.
Payment options
One merchant says the gateway supports multiple payment options and processes transactions quickly and securely.
Fast approval
A reviewer reported fast approval and quick feedback when applying for a payment gateway.
Tips for a Better Visit
Confirm payouts. Before switching, ask for the payout schedule and escalation route; several merchants reported delayed funds without a clear timeline.
Prepare documents. Have your business and compliance documents ready, since onboarding includes several document checks and clarifications.
Check fees. Ask for every recurring fee and account-freezing condition in writing before paying an application or setup fee.
Verify Shopify needs. If you sell subscriptions on Shopify, confirm compatibility first; one reviewer said this billing requirement was unsupported.
Test support. Test the available contact channels before relying on the service, as one review says WhatsApp did not work and emails repeated automated replies.
Allow time. Build extra time into launch planning: one merchant found onboarding took much longer than expected, despite receiving support.
Plan the visit
Practical details
Office 2303, 23rd Floor, Al Moosa Tower 2 Plot #335-103, Trade Center 1 Street - 24 Sheikh Zayed Rd
Trade Center First, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
POS service
One customer applied for a POS service and paid a setup fee before cancelling the application and requesting a refund.
subscription billing on Shopify
A reviewer specifically evaluated whether the service could handle subscription billing on Shopify and found that requirement unsupported.
Common Concerns
Payout delays
Multiple merchants report payouts being held for weeks or months, including one complaint about funds unreleased for over six months.
Unanswered emails
Some customers say repeated emails and formal complaints received no clear resolution or timeline for delayed payouts.
Contact problems
Reviews mention an unavailable call centre, an unusable WhatsApp number and email replies that appeared automated.
Refund delays
A cancelled POS application reportedly remained without a refund for nearly two months despite repeated follow-ups.
Fee clarity
One reviewer says monthly fees were not clearly explained at signup and that the service did not support subscription billing on Shopify.
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The Bottom Line
PayTabs UAE is a payments infrastructure company in Trade Centre for businesses setting up online payment processing or POS services. Customers use it for payment gateway activation, website integration and merchant onboarding, with reviews often focusing on help with compliance documents, verification and technical requirements. The strongest pattern is hands-on guidance during setup.
Reviewers describe the onboarding as clear and manageable, and some say questions were answered quickly through activation. One merchant specifically received help with website updates and integration requirements. Another reported fast approval and quick feedback, while a separate review mentions multiple payment options and transactions processed quickly and securely.
The bigger concern comes after setup. Several recent reviews describe payouts delayed for three weeks, since the beginning of April, or even more than six months, with unanswered emails and no clear release timeline. Contact access is also questioned: customers mention an unavailable call centre, a non-working WhatsApp number and repetitive email replies.
Before signing up, get monthly fees, refund terms, payout timing and escalation contacts in writing. If you need subscription billing on Shopify, check compatibility first, as one reviewer said it was not supported.