Low fares
Several travellers chose Pegasus for cheap long-distance flights when keeping the budget tight.
Pegasus Airlines
Umm Hurair
Pegasus Airlines is a low-budget carrier used for affordable routes involving Turkey, including Dubai–Istanbul and onward connections. Reviews suggest the trade-off is a basic onboard experience, with paid food and entertainment, alongside frequent concerns about delays, baggage and customer support.
Reputation Score
1.8
★★☆☆☆
111 ratings
Source: Google Maps
The Good Stuff
Budget value
One repeat customer found it suitable for inexpensive long-distance travel when expectations were kept modest.
Helpful staff
A Dubai office team helped one family contact head office and reschedule free of charge after a PCR-report problem.
Transit check-in
A Rome check-in employee accepted a passenger's explanation about remaining airside in Istanbul and Dubai, allowing the itinerary to proceed.
Tips for a Better Visit
Check visas. Confirm entry and transit rules independently before booking; boarding passes did not prevent one passenger being refused at the gate for Albania.
Allow time. Avoid tight self-connected itineraries, since travellers report delays causing missed onward flights and expensive replacement tickets.
Weigh bags. Check baggage limits and weigh your carry-on before the airport; one passenger was charged €50 when a backpack exceeded the limit by 1.2 kg.
Protect luggage. Lock bag pockets and keep essentials with you, after a traveller found belongings missing from an opened front pocket.
Confirm terminal. Check the precise Dubai terminal before travelling; one review says the website listed only DXB and not terminals 1, 2 or 3.
Plan the visit
Practical details
160 Khalid Bin Al Waleed Rd
Umm Hurair First - Umm Hurair 1, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
In-flight entertainment
Entertainment is mentioned as a paid extra, but one passenger found no screens and could not access content on an iPad.
Pre-purchased food
Pre-purchased meals may not be handed over automatically; one passenger had to ask the crew for the food.
Common Concerns
Flight disruption
Reviews describe repeated delays, last-minute cancellations and missed connections, sometimes leaving passengers to arrange replacement travel themselves.
Baggage problems
Passengers reported lost, delayed and damaged luggage, including one bag delayed for five days and another missing after eight unanswered emails.
Weak support
Customer service is repeatedly described as difficult to reach, with one recent traveller saying the support system could not resolve a visa issue.
Extra charges
Travellers reported substantial baggage and connection-related fees, including a €50 charge for a backpack 1.2 kg over the limit.
Basic comfort
The cabin experience can be spartan: one passenger compared the small seats to a city bus and found no working entertainment access.
DXB
LOCAL
LOCAL
The Bottom Line
Pegasus Airlines is mainly used as a low-cost way to fly between Dubai and Turkey, with routes such as Dubai–Istanbul and onward connections. The appeal is straightforward: several travellers found the fares convenient for long-distance trips on a limited budget, and one repeat customer called it ideal when expectations stayed modest. A Rome check-in employee also helped one passenger continue an airside itinerary through Istanbul and Dubai.
The trade-off is a notably basic flight experience. Reviews mention small seats, no screens, limited paid entertainment, no charging socket and food that may need to be requested. One passenger paid for in-flight entertainment but found no screens and could not make an iPad system work.
2 kg over the limit, while another cited 250usd for a small checked bag. The bigger concern is disruption. Customers describe repeated delays, missed connections, last-minute cancellations, difficult refunds and lost or delayed luggage.
Customer support is often reported as hard to reach, including an AI-based system that could not resolve a visa problem. If you book, verify visa rules and the Dubai terminal yourself, weigh every bag, carry essentials and leave generous time between flights. Pegasus may suit a price-first itinerary, but it is a risky choice for tight connections or plans where reliable support matters.