Emergency access
Several owners describe urgent care late at night, including a cat treated at 2am after vomiting and unusual behaviour.
Pet Xpress Vet Clinic
Al Quoz
Pet Xpress Vet Clinic is an animal hospital in Al Quoz, handling routine care as well as urgent cases. Reviews highlight late-night emergency treatment with diagnostics such as X-rays and ultrasounds, plus follow-up communication over WhatsApp and care for cats, dogs, rabbits, hamsters and birds.
Reputation Score
4.5
★★★★★
103 ratings
Source: Google Maps
The Good Stuff
Clear explanations
Reviews describe patient explanations of diagnoses, treatment options and follow-up instructions rather than rushed consultations.
Active follow-up
Owners report WhatsApp updates, video reviews and check-ins after treatment, including regular recovery updates after surgery.
In-house diagnostics
One review specifically mentions blood tests and X-rays being available in-house, while another emergency case received X-rays and ultrasounds.
Broad species care
Customer accounts cover successful treatment for a rabbit with scabies, a hamster, a conure and multiple cats and dogs.
Home response
For a pug with breathing problems, a veterinarian reportedly arrived at the owner’s home within 30 minutes before hospital admission.
Clean setting
Several reviews call the clinic clean and modern, including one emergency account describing a clean, modern facility.
Reported value
Some owners describe reasonable rates; one says prices were about 30% lower than most Dubai vets, though other reviews dispute costs.
Tips for a Better Visit
Confirm fees. Ask about the consultation fee before travelling, since one visitor says a possible wound was not checked until payment was confirmed.
Call ahead. For emergencies, call before setting out and have a backup plan: one owner found no answer at 7am despite advertised 24-hour care.
Request updates. Ask whether WhatsApp updates or video check-ins are available; owners describe receiving progress reports and recovery follow-ups.
Clarify discharge. Before taking a recovering animal home, ask for written or clearly explained discharge instructions, as one owner found them insufficient.
Seek comparison. For fracture surgery, consider a second opinion and confirm the proposed procedure, since one owner later consulted an orthopaedic clinic.
Use WhatsApp. WhatsApp can help with initial contact and appointment booking; one owner received an online consultation before an in-clinic evaluation.
Plan the visit
Practical details
near Oasis mall - Shop#9 - Al Waha St
Al Qouz Third - Al Quoz, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
grooming
Cat grooming is mentioned as a separate service, with one owner pleased with the result.
blood work
A cat treatment review says blood work was completed and treatment followed the diagnosis.
Common Concerns
Serious outcomes
Two reviews describe cats dying after treatment, including a lengthy account alleging complications following fracture surgery and additional wounds.
Fee-first policy
A visitor with a possible wound says staff would not check the dog until the consultation fee was confirmed.
Phone access
One owner arrived at 7am for an emergency and says calls went unanswered despite the clinic being advertised as 24 hours.
Price disputes
A vaccination customer says they were charged again after being told the initial price would be paid only once.
Orthopaedic concerns
One detailed review alleges poor fracture alignment, worsening wounds and nearly AED 8,000 in costs before the cat died.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 120
deworming
“The total bill came to over AED 1,300, and deworming alone cost AED 120, which is ridiculous”Google review · October 2025
DXB
LOCAL
LOCAL
The Bottom Line
Pet Xpress Vet Clinic is an animal hospital in Al Quoz with reviews covering emergency visits, surgery, blood work, X-rays, ultrasounds, grooming and follow-up care. It is especially useful when an animal needs attention outside ordinary hours: one cat was treated at 2am after vomiting, while another owner describes a home response within 30 minutes for a dog with breathing problems. Communication is a recurring strength in the more positive accounts.
Owners mention patient explanations, WhatsApp check-ins, video updates and follow-up messages after surgery or treatment. The clinic has also treated a wide mix of animals, including rabbits, hamsters, birds, cats and dogs. Several customers describe the setting as clean and modern, and one owner says the prices were about 30% lower than most Dubai vets.
There are important cautions. One review reports unanswered calls at 7am despite advertised 24-hour care. Others object to confirming consultation fees before a possible wound was checked, unexpected repeat vaccination charges, or bills above expectations.
Most seriously, multiple reviews describe pets dying after treatment, including detailed allegations about complications after fracture surgery. For an urgent or complex case, confirm availability, fees, proposed procedures and discharge instructions clearly, and consider a second opinion for orthopaedic treatment.
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