Product range
Reviews mention a special kind of dog and cat food that is not usually found in local pet shops.
Petpro Animal feed Trading LLC
Dubai Investment Park
PetPro Animal Feed Trading LLC is a specialty online pet store serving Dubai Investment Park and beyond. Customers use it for everyday pet supplies, including cat food and treats, with some reviews also noting hard-to-find dog and cat food and responsive ordering through WhatsApp.
Reputation Score
4.4
★★★★☆
108 ratings
Source: Google Maps
The Good Stuff
Helpful advice
One online order included questions about the cat’s age, gender and seafood tolerance before food was recommended.
Discount options
Customers mention a loyalty programme and discount options including Fazaa.
WhatsApp updates
Some customers found the ordering team responsive on WhatsApp, with drivers sharing an ETA.
Urgent help
When one customer ran out of food, the manager delivered the order the next day.
Competitive pricing
One review says PetPro was cheaper than Amazon and Dubaipetfood for an out-of-stock order alternative.
Tips for a Better Visit
Check stock. Confirm availability and expiry dates before paying, since one long-term customer says the website is never updated.
Request options. If an item is unavailable, ask for another product from the same brand; one customer was offered faster-arriving alternatives.
Escalate early. If replies are unclear, ask to speak with the manager; a reviewer says this helped resolve ordering problems.
Allow buffer. Avoid leaving food orders until the last moment, as reviews range from next-day delivery to waits of three days or more.
Use WhatsApp. For delivery tracking, WhatsApp may be more useful than the phone line; some drivers share an ETA there.
Plan the visit
Practical details
Warehouse 2, Dubai Investment Park - 2
Dubai Investment Park Second, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Stock clarity
Several customers say the website is not reliably updated and stock problems are sometimes revealed only after payment.
Delivery delays
Delivery experiences vary sharply; one order took two weeks after payment.
Late notice
Some customers were told about missing stock only after the stated 24–48-hour delivery window.
Slow replies
A review reports repeated promises of delivery “tomorrow”, leaving food and sand undelivered for eight days.
Phone contact
One customer said calling the contact number was ineffective during a three-day delivery wait.
DXB
LOCAL
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The Bottom Line
PetPro is a specialty online pet store serving Dubai Investment Park and other parts of the UAE. Customers order everyday supplies such as cat food, treats, sand and play pens, while one review says the store sourced a special kind of dog and cat food that was hard to find locally. WhatsApp ordering is also mentioned repeatedly.
The strongest experiences involve attentive customer support. One order was handled with questions about a cat’s age, gender and seafood tolerance, and another customer received a next-day emergency delivery after running out of food. Reviews also mention competitive pricing, a loyalty programme and discount options such as Fazaa.
Drivers sometimes send an ETA through WhatsApp. Delivery and stock reliability are the main reasons to be cautious. Several customers say the website showed products as available until after payment, with delays ranging from three days to two weeks.
One reviewer also raised concerns about expiry dates, while another described repeated “tomorrow” promises. Check stock and expiry dates before paying, ask about alternatives if needed, and escalate promptly if the delivery updates are unclear. The overall picture is a useful range and helpful staff, but a noticeably inconsistent fulfilment process.