Gentle grooming
Several customers describe patient handling of anxious, elderly and rescue dogs and cats during grooming.
Petworld UAE The Springs Souk
Barsha Heights
Petworld UAE The Springs Souk is a neighbourhood pet store in Barsha Heights where customers come for dog grooming and pet supplies. Reviews also point to practical help with guinea-pig setups, including cages, bedding and food.
Reputation Score
4.2
★★★★☆
219 ratings
Source: Google Maps
The Good Stuff
Pet advice
Customers have received useful, animal-specific guidance, including help with tortoise care and suitable food for a fussy Husky.
Guinea-pig setup
A guinea-pig purchase included advice and the essentials: a cage, bedding and food.
Aquarium help
One customer credited the shop with resolving a tank problem that other pet stores had not fixed.
Convenient visit
The shop has easy parking, and one reviewer could watch grooming through the window or get coffee in the mall.
Bird boarding
A parrot-boarding stay included regular updates and clean cages, with the birds returning cheerful and active.
Tips for a Better Visit
Confirm bookings. Call to reconfirm grooming appointments: one customer’s 8pm slot was placed only on a waiting list.
Check pricing. Ask for the total before grooming and check product prices; a light eye-and-feet trim was charged separately.
Compare products. Compare accessories before buying: a six-piece Kong Squeakair Medium pack was reported at AED 103 versus AED 66 nearby.
Use parking. Springs Souk is easy to reach by car, with free parking reported on-site.
Ask about points. If you shop online, ask about loyalty points first because one review says the points system works only in-store.
Watch grooming. For reassurance, ask whether you can observe the grooming through the window; one customer specifically valued this option.
Plan the visit
Practical details
Cnr Al Asayel & The Springs Souk Mall Springs - Shop 53A Al Afnan St
Al Thanyah Fourth, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | 8:00 AM – 10:00 PM |
Common Concerns
Animal welfare
One review alleges dead small animals, sick animals being sold and an unclean turtle tank; another also criticised the turtle setup.
Booking errors
Customers report double-booked or unrecorded grooming appointments, including a missed 8pm booking.
Uneven grooming
Reviews range from excellent results to rushed handling, poor cuts and a cat choking during a grooming session.
Price concerns
Some customers describe accessories and pet products as expensive, with one Kong toy pack costing more than elsewhere.
Service gaps
Reviews mention rude communication, ignored customers and a delivery order accepted shortly before the shop reportedly closed.
DXB
LOCAL
LOCAL
The Bottom Line
Petworld UAE The Springs Souk is a useful neighbourhood pet store in Barsha Heights, especially if you need dog grooming, aquarium help or supplies for less usual pets. Customers have bought guinea pigs with a cage, bedding and food, and several reviews describe staff giving practical advice rather than simply pushing products. Grooming is the strongest theme, but the experience depends on the groomer and the appointment process.
Reviews describe calm handling of anxious dogs and cats, including rescue animals and a nervous Persian cat, while other customers report rushed work, poor cuts and even unsafe handling during a cat’s bath. Confirm your booking and explain exactly what you want before leaving your pet. The shop is convenient for a quick visit: reviewers mention easy or free parking, and you may be able to watch the grooming through the window while getting coffee in the mall.
Bird boarding also received praise for regular updates and clean cages. Prices deserve attention. A six-piece Kong Squeakair Medium pack was reported at AED 103 compared with AED 66 nearby, and one Maltese wash incurred an extra 40aed for an eye-and-feet trim.
Online shoppers should also check how points apply, since one review says they work only in-store. Animal-care concerns raised in reviews are serious enough to inspect the enclosures before buying or boarding.