Fast processing
Several travellers completed the refund in under five minutes, including one who said it took only 2–3 minutes.
Planet Tax Free LLC
Business Bay
Planet Tax Free LLC is a Business Bay corporate office connected with the UAE’s digital tax-refund system. Reviews focus on getting VAT refunds processed at Dubai, Abu Dhabi and Sharjah airports, with many travellers finding the counter quick, clearly explained and easier than expected.
Reputation Score
4.9
★★★★★
81,831 ratings
Source: Google Maps
The Good Stuff
Card refunds
Refunds can be sent directly back to a card instead of being paid in cash, which one traveller found more convenient.
Clear guidance
Staff often explain the VAT steps and receipt requirements clearly, helping first-time users understand the process.
Linked purchases
A passport scan can reveal purchases already linked in the system, making the claim quicker to process.
Airport coverage
Reviews describe successful service at Dubai, Abu Dhabi and Sharjah airports, including a counter in Dubai Terminal 3.
Easy to locate
One traveller found the booths easy to find and described the setup as pleasant.
Tips for a Better Visit
Verify early. Complete the verification step before reaching immigration; one traveller nearly lost the refund after missing it.
Bring receipts. Have every receipt ready, since a review says purchases are linked to your passport and all receipts may need to be shown.
Check hours. Check the counter’s current hours before travelling, especially from Sharjah, because one visitor found it closed at 5:30 pm.
Allow inspection. Keep purchased items accessible before check-in in case staff need to inspect them; one traveller was asked to show everything.
Expect card credit. If you choose card repayment, one review says the refund arrived within four days rather than being paid in cash.
Plan the visit
Practical details
Westburry Residence Tower - Business Bay - Marasi Drive St G9, G10, Ground Floor - Marasi Dr - opposite St. Regis Hotel
Business Bay, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 8:00 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
VAT refund
The core service is processing VAT refunds, with reviews describing the procedure as quick and easy to understand.
Tax Free counter
Customers use the Tax Free counter to submit and complete their airport refund claims.
Planet Counter
The Planet Counter is mentioned at Dubai Airport Terminal 3 for reporting and validating refund information.
Common Concerns
Early closure
A traveller drove from Sharjah at 5:30 pm after seeing a 6 pm closing time online, but found the counter already closed.
Receipt checks
One Dubai Terminal 1 visit involved opening luggage and showing individual items, with only AED 160 eventually approved.
Eligibility limits
A review notes that purchases must reach a sufficiently high amount to qualify, so smaller shopping trips may not be eligible.
Staff inconsistency
One tourist found the process easy overall but reported an unpleasant interaction when asking why some receipts were invalid.
DXB
LOCAL
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The Bottom Line
Planet Tax Free LLC is a Business Bay corporate office associated with the UAE’s digital VAT-refund system, but the customer experience described here happens mainly at airport counters. Travellers use it to process VAT refunds, complete tax-free verification and receive repayment, with reviews covering Dubai, Abu Dhabi and Sharjah airports. The strongest pattern is speed: several people finished in under five minutes, while another described a 2–3-minute visit.
The process can be especially straightforward when purchases are already linked to the passport. One traveller said all purchases were in the system, and another received the refund directly back to a card instead of cash. A separate review says payment arrived within four days.
Staff are also often praised for explaining the steps clearly, which matters if this is your first claim. There are a few practical catches. Have receipts and goods accessible before check-in, since inspections can involve showing individual items.
Eligibility is not automatic: one reviewer felt the spending threshold was quite high, and another had some receipts rejected. Verification should be completed before immigration. Finally, check current opening hours before making a special trip; a visitor arriving from Sharjah at 5:30 pm found the counter already closed despite an online 6 pm closing time.