Helpful staff
Customers repeatedly describe the team as approachable, accommodating and easy to talk to.
Platinum New Phones trading LLC
Deira
Platinum New Phones Trading LLC is a mobile phone repair and new-phone shop in Deira. Customers come for repairs such as screen, battery and charging issues, as well as phone covers, protectors and other accessories, with reviews often noting patient explanations and approachable service.
Reputation Score
4.9
★★★★★
315 ratings
Source: Google Maps
The Good Stuff
Clear explanations
Several reviews say staff explain products and repair options carefully rather than rushing the interaction.
Repair support
A customer said the shop repaired a phone they did not expect to get back, with helpful assistance throughout.
Cover advice
A first-time customer had a phone cover changed smoothly and received a recommendation suited to the phone.
Quality items
A returning customer specifically praised the quality of the protectors purchased here.
Fast transactions
One review describes the transactions as fast while also calling the pricing affordable.
Repeat visits
Some customers return for further purchases, including one who reported three good-quality transactions.
Tips for a Better Visit
Clarify damage. If water caused the fault, ask first whether features such as fingerprint sensing are already damaged before choosing a screen.
Confirm timing. Before leaving your phone, confirm the repair timeline and what happens if the technician cannot fix it.
Compare screens. Ask what each screen option restores; one customer was quoted 150 AED and 250 AED with different fingerprint expectations.
Ask discounts. Ask whether a discount applies to your purchase, as a customer specifically mentioned receiving discounts.
Allow buffer. For repairs, leave extra time rather than relying on a quick turnaround promise.
Plan the visit
Practical details
Metro Station - Al Rigga Rd
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 2:00 AM |
| Tue | 9:00 AM – 2:00 AM |
| Wed | 9:00 AM – 2:00 AM |
| Thu | 9:00 AM – 2:00 AM |
| Fri | 9:00 AM – 1:00 PM, 2:00 PM – 2:00 AM |
| Sat | 9:00 AM – 2:00 AM |
| Sun | 9:00 AM – 2:00 AM |
Popular Mentions
mobile repair
Mobile repair is directly mentioned by a customer who was pleased to get a difficult phone back.
new phone
New-phone purchases are mentioned alongside calm, friendly assistance.
passport photo
One returning customer specifically praised the shop's passport-photo service.
Common Concerns
Long delays
A customer waited almost seven hours before being told the phone could not be fixed.
Missed updates
One repair visit involved a technician break, another wait, and a same-day refusal to repair the phone.
Repair transparency
After water damage, a customer paid for the costlier screen but said the fingerprint limitation was explained too late.
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The Bottom Line
Platinum New Phones Trading LLC is a Deira mobile shop where customers buy new phones and accessories or bring in devices for repair. Reviews specifically mention mobile repair, phone-cover changes, quality protectors and passport photos, while the business also lists battery, button, camera and charging-port repairs. The strongest pattern is the staff interaction.
Customers describe the team as approachable, patient and easy to talk to, with several saying products and options were explained clearly. One first-time visitor said the cover change was smooth and that the recommendation suited the phone; another praised fast transactions and affordable pricing. Returning customers also mention good-quality purchases and discounts.
Repairs need a little more caution. One water-damaged phone customer was offered 150 AED and 250 AED screen options, but later found the fingerprint sensor still did not work and felt the limitation should have been disclosed earlier. Separate reviews describe waits of nearly seven hours and repeated delays before a technician said a phone could not be fixed.
Ask what features will work after repair, confirm the expected timing, and get the outcome explained before committing to the costlier option.