Warranty Repairs
A warranty-covered Macan S cardan-shaft replacement was completed after two weeks, with a courtesy car offered.
Porsche Service Centre, Al Quoz (Authorized Service Centre)
Al Quoz
Porsche Service Centre, Al Quoz is an authorized Porsche maintenance and repair centre in Al Quoz, offering Genuine Porsche Service from qualified technicians. Reviews point to annual servicing, warranty repairs and recovery support, with clear communication often making the difference.
Reputation Score
4.2
★★★★☆
952 ratings
Source: Google Maps
The Good Stuff
Clear Updates
Several customers describe regular progress updates, including daily communication during repairs and servicing.
Recovery Support
One customer praised the recovery truck response during a major fault and found the repair process well coordinated.
Early Pickup
A Cayenne GTS was ready earlier than the agreed collection time after a quickly secured service appointment.
Chauffeur Drop-Off
A Porsche chauffeur drop-off service was available after handing over a 911 for maintenance and repairs.
Issue Resolution
A customer unhappy with a Cayenne mirror replacement received patient follow-up and an invitation to return if needed.
Parts Sourcing
Customers report help sourcing exact Porsche parts from around the world for a Cayenne S.
Tips for a Better Visit
Confirm Scope. Have every reported fault written into the job scope; one customer said the suspension was not checked during annual service.
Get ETAs. For parts-dependent repairs, ask for a written ETA and updates, since one five-day estimate became a July 30 back order.
Ask Transport. If a major warranty repair leaves the car at the centre, ask whether a courtesy car is available; one customer received one.
Book Early. Allow time to secure an appointment: one customer reported needing several days of phone attempts to connect.
Check Handover. Inspect the exterior at collection if cleaning matters, as one review found dirt remaining after service.
Use Recovery. For a breakdown, ask about the recovery truck service, which one customer said responded extremely quickly.
Plan the visit
Practical details
Al Quoz Industrial Area 3
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 6:30 PM |
| Tue | 8:00 AM – 6:30 PM |
| Wed | 8:00 AM – 6:30 PM |
| Thu | 8:00 AM – 6:30 PM |
| Fri | 8:00 AM – 6:30 PM |
| Sat | Closed |
| Sun | 8:00 AM – 6:30 PM |
Popular Mentions
Ceramic coating and full body treatment offer
One customer accepted a ceramic coating and full body treatment offer alongside required maintenance.
Loaner car
A loaner car was provided after a customer had already waited two weeks during a service case.
Model car
A customer mentioned buying a model car from the service centre at what they considered a good price.
Common Concerns
Long Delays
One breakdown repair stretched toward four weeks because a part became back ordered after an initial five-day ETA.
Poor Updates
A customer had to call three times a day for four days before receiving an update on a recovered vehicle.
Phone Access
One customer needed several days of attempts to reach someone when arranging a service appointment.
Cleaning Quality
Post-service exterior cleaning was reported to leave some dirt behind, despite better interior cleaning.
Service Concern
A customer alleged that a reported suspension issue was not checked during the annual service and later became serious.
DXB
LOCAL
LOCAL
The Bottom Line
Porsche Service Centre, Al Quoz handles Porsche maintenance and repairs, including annual servicing, warranty work and major component replacement. Reviews mention a Macan S cardan-shaft repair completed in two weeks, a Cayenne GTS collected ahead of schedule and a Porsche 911 visit that included chauffeur drop-off after handover. The strongest pattern is communication.
Many customers describe transparent quotes, step-by-step explanations and regular, sometimes daily, updates. The centre also has a recovery truck service for breakdowns, while a courtesy or loaner car may be available during longer repairs. Customers have also used the centre to source exact Porsche parts internationally and to arrange battery replacement with vehicle pickup and delivery.
There is a less comfortable side to the picture. One long-term customer reported weeks-long delays, missed updates and a part moving from a five-day ETA to back order. Another alleged that a suspension concern was not checked during an annual service and later led to a much larger repair estimate elsewhere.
Appointment phone access and exterior cleaning also drew criticism. If you visit, confirm the requested checks in writing, ask for realistic parts ETAs and inspect the car at collection.