Luxury care
Customers report successful cleaning of luxury bags, shoes, leather, suede and delicate wedding dresses.
Primavera Dry Cleaning - Dubai Mall
Downtown Dubai
Primavera is a dry cleaning and laundry service in Downtown Dubai, based at Dubai Mall. Reviews highlight careful work on luxury bags, suits and delicate garments, while regular customers also use it for shirts and uniforms. Experiences are mixed, so inspect important items promptly when collecting them.
Reputation Score
4.1
★★★★☆
151 ratings
Source: Google Maps
The Good Stuff
Stain removal
A customer says the team removed large grease stains from a Zegna suit and even found a Mont Blanc pen in its pocket.
Timely returns
One recent customer received a cleaned bag with neat packaging and said everything was ready on time.
Uniform cleaning
A regular Dubai Mall customer reports that uniforms and store items consistently come back cleaned.
Tips for a Better Visit
Inspect promptly. Check expensive garments as soon as they return; one customer found a colour-stripped area after a second cleaning.
Keep receipts. Keep the receipt and photograph valuable items before drop-off, especially while orders are handled on paper.
Confirm fees. Before arranging delivery, confirm the fee and payment method: one customer was quoted 100 dirhams for one combined trip.
Check stains. Point out stains clearly and check them at collection; a sauce mark remained after the first cleaning attempt.
Allow time. Build in extra time for orders rather than relying on the first promised deadline, particularly for larger or delicate items.
Plan the visit
Practical details
Dubai Mall - Ground Floor, Unit LG - 002 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Burberry T-shirt
A customer sent a new Burberry T-shirt for a sauce stain, which disappeared on re-cleaning but left colour loss around the area.
home delivery
Home delivery is mentioned by customers, including a report of a shoe being cleaned successfully through that service.
Common Concerns
Garment damage
Reviews describe damaged coats, dresses, suits, shorts and a Burberry T-shirt whose colour was stripped around a stain.
Missed stains
Some customers say stains remained after cleaning, including sweat on a hat and shirt collars.
Order tracking
One customer says orders were recorded on paper, making it difficult for staff to locate them.
Slow service
Reported delays range from a long wait in an empty store to a month for small items and missed promised deadlines.
Poor resolution
A customer says messages about a damaged T-shirt went unanswered for two weeks and required a Dubai DET complaint.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
100 dirhams
pickup and drop-off
“Delivery driver was going to charge me 100 dirhams for pick up and drop off”Google review · August 2026
DXB
LOCAL
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The Bottom Line
Primavera Dry Cleaning at Dubai Mall is used for everyday laundry as well as higher-value pieces. Reviews specifically mention shirts, uniforms, suits, bags, shoes, leather, suede and delicate wedding dresses. A Zegna suit reportedly came back after large grease stains were removed, while another customer received a clean bag in neat, professional packaging and on time.
Home delivery is also mentioned, including shoe cleaning. The reassuring side of the feedback is quite specific: some long-term customers trust the branch with expensive clothes, and several describe friendly, accommodating service. Uniforms and store items have also been reported as consistently cleaned.
That said, the record is uneven rather than quietly dependable. Other customers describe coats, dresses, shorts and suits being damaged, with complaints about colour loss, changed texture, wrinkles and stains left behind. One Burberry T-shirt had its colour stripped around a sauce stain after re-cleaning.
Treat valuable garments cautiously. Photograph them, retain the receipt and inspect every item at collection. The branch has also been criticised for paper-based order records, slow turnaround and difficult complaint handling.
Confirm delivery charges and whether card payment is available before handing over an order; one customer reported a 100-dirham pickup-and-drop-off charge and cash-only delivery.