Thorough checks
One dog owner says the veterinarians answered questions and provided a thorough check-up with health recommendations.
Professional Veterinary Clinic
Dubai Festival City
Professional Veterinary Clinic in Dubai Festival City provides veterinary consultations, check-ups, medication and grooming. Reviews include both careful, informative consultations and serious complaints about hygiene, handling and treatment outcomes, so checking details before treatment is important.
Reputation Score
3.4
★★★☆☆
119 ratings
Source: Google Maps
The Good Stuff
Helpful diagnoses
A reviewer says a dog improved after the clinic identified ehrlichia and a stomach infection missed elsewhere.
Pet guidance
Several reviewers describe doctors who explain care clearly and give follow-up advice about their pets.
Grooming option
Grooming is available, and some customers describe the grooming service as excellent.
Pet supplies
A review says the clinic also stocks foods, treats, accessories and medicine.
Long-term clients
One family says it has used the clinic for its pets for at least six years.
Tips for a Better Visit
Confirm prices. Ask for the complete cost before grooming or add-ons: one customer was quoted 20 dhs for a nail cut and charged 120 after ear cleaning.
Check hours. Call on the day to confirm opening times and doctor availability; one visitor waited from 10 am and the doctor arrived at 11.35 am.
Request explanations. Ask the vet to explain test and X-ray results clearly, especially when the diagnosis or next step is uncertain.
Inspect grooming. Before leaving a pet for grooming, check the room and ask how anxious animals are handled; reviews specifically mention rough treatment of kittens.
Plan the visit
Practical details
ACE HARDWARE backside,beside timber cutting
Dubai Festival City, Dubai
Popular Mentions
Nail cut and ear cleaning
Customers use the clinic for basic grooming tasks including nail cutting and ear cleaning.
Vaccinations
Vaccinations are mentioned alongside grooming as a service one reviewer considers the clinic suitable for.
Common Concerns
Serious concerns
Multiple reviews allege negligence, missed diagnoses, treatment complications and pet deaths; these are customer reports, not independently verified findings.
Hygiene complaints
Customers describe dust, spiders, unpleasant grooming areas and concerns about equipment and towels between pets.
Rough handling
Reviews report aggressive grooming and difficult handling, including repeated attempts to restrain a cat for nail cutting.
Price surprises
Customers report unexpected charges, including 120 dhs after being quoted 20 dhs for a nail cut.
Timing issues
One visitor says changed opening times were not communicated and the doctor arrived later than expected.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
20 dhs
nail cut
“I came in for nail cut and ear cleaning, the price they gave me on the phone for nail cut was 20 dhs”Google review · January 2022
DXB
LOCAL
LOCAL
The Bottom Line
Professional Veterinary Clinic in Dubai Festival City is a mixed-review option for everyday pet care. Customers mention veterinary consultations, check-ups, medication, grooming, vaccinations and pet supplies such as foods, treats and accessories. Some describe knowledgeable doctors, clear advice and successful treatment, including a dog whose ehrlichia and stomach infection were diagnosed after another clinic failed to identify them.
The strongest positives are practical: one owner says a dog received a thorough check-up and health recommendations, while another reports a kitten swallowed a mask string and passed it within 48 hours after guidance from the clinic. Several long-term customers also say staff were friendly and the clinic was clean. The cautionary reviews are unusually serious.
Customers allege missed infections, treatment complications, poor aftercare, rough handling and deaths; these accounts are not independently verified, but they are detailed and repeated. Hygiene complaints include a dusty clinic, spiders, a smelly grooming room and concerns about shared towels or equipment. Pricing also needs confirming: one customer says a nail cut quoted at 20 dhs became 120 after ear cleaning, while another reports 240dhs for a brief eye check.
Call ahead about timings, request itemised costs and consider a second opinion for major treatment.