CCTV advice
Reviewers say the team explains different CCTV models and use cases, helping buyers choose a system for their home.
Prolab Security System
International City
Prolab Security System is an electronics store in International City where shoppers can compare CCTV cameras and arrange home or villa installations. Reviews highlight detailed guidance on different models, including Hikvision cameras and Wi-Fi smart cameras, though after-sales support deserves careful checking.
Reputation Score
4.6
★★★★★
283 ratings
Source: Google Maps
The Good Stuff
Product range
Customers mention a broad choice of CCTV products, including Hikvision, solar and Wi-Fi smart cameras.
Clear teaching
A buyer said the team explained how to install the equipment and how it works.
Building approvals
For one company installation, the team handled building approvals and sent reminders before arriving.
Tips for a Better Visit
Confirm warranty. Before paying, ask whether warranty repairs are handled on site or require returning the item to the shop.
Allow time. Build in extra time for technical help: one review reports waiting around two hours on two visits.
Test reliability. If considering solar cameras, ask about heat performance and test for freezing before the warranty ends.
Get commitments. Keep promised repair, replacement and follow-up terms in writing because multiple reviews describe missed promises.
Check installation. For a building project, confirm approval paperwork and whether a return visit is included if Wi-Fi is not ready.
Plan the visit
Practical details
Dragon mart 1 SHOP NO BAA 15-18
Warsan First - Dubai International City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Hikvishon camera
A customer bought a Hikvishon camera and described it as good, alongside a positive experience with the supporting staff.
soar Camera
One review mentions buying a soar Camera and being satisfied with the camera and supporting staff.
wifi smartnet camera
The wifi smartnet camera is mentioned as a smart-camera purchase that gave one customer a positive sales experience.
Common Concerns
After-sales delays
Several reviews report weak follow-up after purchase, including a camera repair that took 20 days.
Warranty friction
A customer said a faulty hard drive had to be returned to the shop and remained unresolved for two months during warranty.
Long waits
Technical officers were described as helpful, but one customer waited around two hours on two separate visits.
Phone response
Some customers say calls went unanswered, including after cameras were left for maintenance.
Reliability concerns
A review says five solar security cameras repeatedly froze, with one failing shortly after its warranty expired.
DXB
LOCAL
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The Bottom Line
Prolab Security System is an electronics store in International City focused on CCTV and home-security equipment. You can compare systems for a villa or home, buy individual cameras such as a Hikvision camera or Wi-Fi smart camera, and arrange installation. The strongest reviews describe useful product explanations, including advice matched to different models and use cases, rather than a simple sales pitch.
Installation experiences are mixed but can be very good. One villa customer described a clean, professional job, while a company said the team arrived on time on a Sunday, handled building approvals and offered to return at no extra cost when Wi-Fi was not ready. Some buyers also appreciated being shown how the equipment works.
The main caution is after-sales support. Reviews mention unanswered calls, poor support after purchase, long waits at the shop and repairs taking 20 days or even two months. One customer reported five solar cameras repeatedly freezing.
If you buy, confirm warranty handling, replacement timelines and whether site visits are covered before paying. Also allow extra time for technical assistance; one reviewer waited around two hours on two visits. The product range and upfront guidance may be useful, but the support terms matter just as much as the camera itself.