Repair Updates
Customers receive photos, videos and WhatsApp updates during repairs, making the work easier to follow before collection.
Protone Auto Care - Luxury Car Garage
Al Quoz
Protone Auto Care is a luxury-car workshop in Al Quoz handling routine servicing, diagnostics and more involved repairs. Reviews particularly highlight brake work, gearbox repairs and accident repairs, with customers often valuing the photo and video updates that show what is being done to their cars.
Reputation Score
4.8
★★★★★
147 ratings
Source: Google Maps
The Good Stuff
OEM Visibility
A Jaguar owner said the garage showed the OEM parts ordered and provided quotes that matched the agreed work.
Quick Turnaround
One Hyundai Creta returned 24 hours after an access-barrier accident, including sourcing the spare part through WhatsApp.
Fair Quotes
Several reviews describe competitive pricing; one customer said the quote was better than other options they checked.
Visible Workshop
The large, clean service centre has a waiting area with glass panels so customers can see their car being serviced.
Car Collection
A review says the team collected a car from the customer's residence or office for an oil-change visit and returned it carefully.
Tips for a Better Visit
Request Updates. Ask for repair photos and videos as the work progresses; this is a recurring part of the customer experience.
Check Parts. If parts are being replaced, ask to see whether they are OEM and compare the parts shown with the quote.
Clarify Diagnosis. Before approving work, confirm what the diagnostic fee covers and whether any further charge could apply.
Discuss RTA. If you need to pass an RTA test, ask whether bushes or absorbers could affect the result before authorising an oil change alone.
Confirm Timing. For parts-dependent repairs, ask for a delivery estimate; one cooling-fan and AC-gas job was completed within two working days.
Use Waiting Area. If you prefer to wait during servicing, the workshop has a clean waiting area with Wi-Fi and a view into the service bay.
Plan the visit
Practical details
8 Street 1
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | 9:00 AM – 8:00 PM |
| Sun | Closed |
Popular Mentions
Major service
Major servicing is a recurring reason customers visit, including work on a Nissan Patrol and other vehicles.
Gearbox issue
A customer brought in a gearbox issue and said the garage also fixed related steering and shock problems.
Accident repair
Accident repair is supported by reviews describing WhatsApp progress updates and a Hyundai Creta returned the next day.
Cooling fan and AC gas
These two repairs were completed within two working days in one parts-dependent service visit.
Brake problem
Brake-related work includes a successful brake-vibration repair in one review, although another customer reported an unresolved brake problem.
Common Concerns
Unresolved Brake
One Hyundai Sonata review reported that the brake problem remained after parts had reportedly been changed three times.
Extra Charge
One customer reported paying over 800 AED and then being asked for another 1,500 AED to diagnose the issue.
Missing Bolts
A customer reported that three or four engine-bay bolts were missing after the visit and said follow-up messages went unanswered.
DXB
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The Bottom Line
Protone Auto Care is a luxury-car garage in Al Quoz where customers bring vehicles for major services, oil changes, brake work, gearbox repairs and accident repairs. The strongest pattern in the reviews is communication: customers describe receiving photos, videos, WhatsApp messages and progress updates rather than simply handing over the keys and waiting. The workshop has handled a broad mix of cars, including Jaguars, Mercedes G63s, Porsche Cayennes, Nissan Patrols, Hyundai models and a Mini Cooper.
Specific examples include a gearbox repair that also resolved steering and shock problems, and a Mini Cooper job covering its cooling fan, radiator, AC and overheating. A Hyundai Creta involved in an access-barrier accident was returned within 24 hours after the spare part was sourced. Pricing is often described as fair or competitive, and one review says OEM parts were shown before fitting.
The facility is described as large and clean, with a glass-fronted waiting area and Wi-Fi; another review mentions car collection from a residence or office for an oil change. There are important cautions, though. One customer said a Hyundai Sonata’s brake problem remained unresolved, while another reported an additional diagnostic charge and missing engine-bay bolts.
Confirm the diagnosis scope, parts and final quote before approving work.