Wide selection
Reviews describe a broad men’s and women’s range, making it useful for browsing beyond a single category.
Pull & Bear | Dubai Mall
Floor 1
Pull & Bear on Floor 1 of Dubai Mall is a spacious clothing store for casual, youthful fashion, with a streetwear edge. Reviews point to useful finds such as jeans and hoodies, plus a broad men’s and women’s collection, though service can be inconsistent.
Reputation Score
4.1
★★★★☆
251 ratings
Source: Google Maps
The Good Stuff
Casual style
The store is associated with youthful, casual clothing and accessories with a streetwear feel.
Jeans
Jeans receive a specific positive mention from a regular shopper.
Spacious store
One review describes the branch as very spacious, with new stock for men and women.
Helpful support
Although service varies, some shoppers report staff taking time to help locate products or find unavailable items.
Tips for a Better Visit
Inspect items. Check clothing carefully before paying: one customer discovered a damaged T-shirt two months after buying it.
Check prices. Compare the shelf label with the till price before completing payment; a shopper reported different displayed and billed prices.
Allow time. Allow extra time at checkout, especially if using self-service, since one review says an associate still had to double-check the purchase.
Expect bag fee. Ask about the shopping-bag charge before paying, as one shopper was asked to pay extra for a bag after spending over 800 AED.
Ask for stock. If your size or item is missing, ask staff to check availability; reviews mention help with items not currently in the store.
Plan the visit
Practical details
Mall - S/N Financial Ctr St
Burj Khalifa - Floor 1, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:59 PM |
| Sat | 10:00 AM – 11:59 PM |
| Sun | 10:00 AM – 11:59 PM |
Popular Mentions
Favorite hoodie
A parent found a favourite hoodie for their son during a visit.
Winter jacket
A shopper bought a winter jacket for their son, though the same review criticised staff friendliness.
Bags
One customer bought two bags for family members and reported that their quality was good.
Self checkout
The branch has self-checkout counters, but reviews say the process can still require staff verification.
Common Concerns
Uneven service
Multiple reviews describe rude, unavailable or inattentive staff, although a few customers report notably helpful interactions.
Checkout delays
Only one till was reported open, while other shoppers describe staff directing customers to self-checkout without explanation.
Self-checkout issues
The self-checkout can require an associate’s double-check, making it slower than expected.
Quality checks
Reviews include reports of damaged or defective clothing being found in-store or after purchase.
Price concerns
One shopper found Dubai prices higher than comparable Pull & Bear stores in other countries.
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The Bottom Line
Pull & Bear at Dubai Mall’s Floor 1 is a large, youthful fashion store for casual clothing and accessories. Reviews mention jeans, hoodies, shirts and t-shirts, with options for both men and women. A shopper found a favourite hoodie for their son, while another liked the jeans; the spacious layout and changing stock make browsing worthwhile.
The main caution is customer service. Some shoppers describe warm, helpful assistance, but others report staff who were rude, distracted or unavailable. Checkout is a recurring frustration: reviews mention only one till being open, customers being sent to self-checkout without explanation, and self-service purchases still needing an associate’s double-check.
The branch can also be busy and picked over because of its high-traffic Dubai Mall location. Check garments closely before paying. Reviews include a damaged T-shirt discovered later, defective items on display, and one case where shelf prices differed from the final bill.
Prices are also described as higher than at Pull & Bear in the USA, Japan or Europe. It is worth checking the bag policy too, as one customer objected to an extra shopping-bag charge. If you need a missing size or item, ask staff to check whether it is available elsewhere or not currently on the shop floor.