Product quality
Several customers received fresh, well-packed products, including frozen goods that stayed intact during delivery.
QualityFood | Rethink Grocery
Al Quoz
QualityFood | Rethink Grocery is an online supermarket in Al Quoz, selling fresh foods and brand-name groceries for home or workplace delivery. Reviews make it worth considering for specific finds such as oysters, acai and a wide meat selection, though delivery consistency needs checking.
Reputation Score
4.3
★★★★☆
770 ratings
Source: Google Maps
The Good Stuff
Meat selection
The meat range includes well-reviewed options, with one customer specifically praising the quality and variety.
Seafood finds
The oysters were described as delicious and worth the effort, although they arrived unshucked.
Issue resolution
Some order problems were handled well: one wrong item was replaced immediately, even after the customer reported it weeks later.
Fast orders
Some customers report genuinely quick fulfilment, including an order processed and delivered within two hours.
Online range
The online store helped one customer find a specific item unavailable elsewhere and delivered it well packed.
Tips for a Better Visit
Confirm timing. Confirm the delivery window before ordering; multiple reviews describe one-hour promises arriving hours late.
Check contents. Check every bag at the door, since paid items have been missing and one courier forgot an entire bag.
Carry cash. Keep cash available even when choosing card payment at delivery, as drivers have arrived without a card machine.
Inspect perishables. Inspect fruit, chilled food and frozen items immediately and photograph problems, given reports of mold, spoilage and refreezing.
Check availability. Reconfirm stock before paying for a time-sensitive order; customers have been told items were unavailable after ordering.
Plan Eid orders. For Eid-day meat orders, confirm that cutting and delivery are operating rather than relying on the one-hour option.
Plan the visit
Practical details
The Shed Unit 15
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | 8:00 AM – 10:00 PM |
Popular Mentions
10 kg acai
A customer reported a serious storage problem with a 10 kg acai order, which arrived melted and refrozen.
Durian fruit
Durian appears in multiple reviews, including one order costing 370 dirhams that was reported to be in poor condition.
Wagyu ribeye M8-9
One customer specifically questioned whether the delivered beef matched the Wagyu grade shown online.
Sashimi grade Salmon
A review raised concerns that the delivered salmon did not match the Sashimi grade description on the website.
Black rice
A customer reported finding tiny insects in unopened black rice and discarded the stock.
Common Concerns
Late delivery
The advertised one-hour service is unreliable; reviews describe delays of two to four hours and random arrival times.
Missing items
Paid items have sometimes been omitted, with some customers waiting weeks or months for refunds or credit notes.
Freshness issues
Reviews report mold, spoiled fruit, defrosted products and an acai order that appeared melted and refrozen.
Product accuracy
A customer said the delivered salmon and Wagyu ribeye did not match the grades shown online.
Payment mismatch
Several deliveries arrived without the card machine despite card-on-delivery being selected, leaving customers needing cash.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
370 dirhams
durian fruit
“I order durian fruit and paid 370 dirhams for it”Google review · March 2024
DXB
LOCAL
LOCAL
The Bottom Line
QualityFood | Rethink Grocery is an online supermarket in Al Quoz, useful for ordering fresh food and harder-to-find groceries for home or workplace delivery. Customers mention good-quality meat, oysters, acai, durian and premium products such as Wagyu ribeye M8-9 and Sashimi grade Salmon. The range is a real draw when the item description and stock status are accurate.
The strongest experiences involve freshness, packing and occasional speedy fulfilment. One customer received frozen ice cream from Dubai to Ras Al Khaimah without it melting, while another had an incorrectly delivered item replaced immediately. Some orders have arrived within two hours, and several reviews praise helpful customer service.
The main caution is logistics. One-hour promises have turned into two- to four-hour waits, random arrival times and missed delivery windows. Customers also report missing or cancelled items, slow refunds and unanswered calls or WhatsApp messages.
Product checks are important too: reviews describe moldy saj wraps, spoiled fruit, defrosted goods and melted-and-refrozen acai. Before ordering, confirm stock and the actual delivery window, keep cash ready even if selecting card on delivery, and check every bag and perishable item as soon as it arrives. For oysters, have an oyster knife ready: they are delivered unshucked.