Family range
The store carries clothing for children through adults, with reviewers noting plenty of kids’ apparel.
R&B Dubai Festival City Mall
Dubai Festival City
R&B Dubai Festival City Mall is a department store for affordable everyday fashion across men, women and children. Shoppers mention a broad dress and kidswear collection, plus perfumes such as Rose and Co Body Mist, making it useful for family shopping in Dubai Festival City.
Reputation Score
4.6
★★★★★
183 ratings
Source: Google Maps
The Good Stuff
Everyday value
Reviews describe the casual clothing as good quality for its price and suitable for daily wear.
Dress selection
Shoppers specifically mention a wide range of dresses alongside the wider clothing collection.
Affordable kidswear
One review highlights discounts aimed especially at children’s items.
Branch checks
A customer was able to have a dress checked across other branches rather than stopping at local stock.
Neat layout
The displays were described as tidy, clean, organised and easy to browse.
Helpful service
Many reviews describe accommodating, friendly assistance, including quick help with a size change.
Tips for a Better Visit
Verify collection. If using click and collect, confirm the item is physically ready before travelling; one order was still missing after payment.
Allow time. Build in extra time for collection orders, as one customer waited several times for updates without the item being found.
Check timings. Confirm the branch’s closing time before a late visit, rather than relying on a midnight listing.
Ask exchange terms. For discounted online purchases, check the exchange policy first; one reviewer was told the item could only be refunded.
Check promotion terms. Before returning items to claim a gift, ask whether the promotion can be combined with discounts and request the terms clearly.
Check branches. If a size is unavailable, ask whether stock can be checked at other branches before abandoning the item.
Plan the visit
Practical details
Al Kheeran - Dubai Festival City - Dubai
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Rose and Co Body Mist
This named body mist is mentioned as an affordable perfume purchase.
Click and collect
Customers use the store’s click-and-collect service, although reviews also flag delays and missing items.
Common Concerns
Collection delays
Click-and-collect orders were reported as taking 12 days without an update, despite a stated 3–5 working-day policy.
Missing orders
A customer reported waiting in-store for a paid click-and-collect item that staff could not locate.
Online complaints
One online order arrived incomplete, and the reviewer said their complaint received no response for weeks.
Opening hours
A reviewer arrived expecting the store to be open until midnight but found it closed.
Cashier courtesy
One recent visit involved three counters but only one cashier, followed by change being left on the counter without a greeting.
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The Bottom Line
R&B Dubai Festival City Mall is a practical department store for affordable clothing across children’s, women’s and men’s ranges. Reviews point to casual clothes for daily wear, a broad dress selection and plenty of kids’ apparel, so it can work well when one shopping trip needs to cover several family members. Perfumes are another recurring draw, including Rose and Co Body Mist.
The in-store experience is generally described as clean and well organised, with tidy displays and many reports of friendly, accommodating help. A size change was handled quickly in one visit, and another shopper had stock checked across branches when a dress was unavailable locally. Prices and discounts, especially on kids’ items, are commonly praised.
The main caution is online fulfilment. Click-and-collect reviews mention orders remaining stuck at “approved”, incomplete parcels, long waits at the collection point and difficulty getting responses. Online discount purchases may also have different exchange rules.
In-store service is usually well regarded, but one recent visit found three cashier counters with only one operating and described an unfriendly payment interaction. Check closing hours before a late trip, and confirm promotional terms before relying on a gift-with-purchase offer.