Loan closure
A customer said their personal-loan closure was handled efficiently, with updates provided throughout the process.
RAKBANK Branch - Al Qusais
Al Qusais
RAKBANK Branch - Al Qusais is a bank branch where customers come for everyday account help and more involved requests such as personal-loan closure and KYC updates. Reviews often describe clear explanations and efficient, supportive assistance, though service can vary by counter and visit time.
Reputation Score
4.4
★★★★☆
1,313 ratings
Source: Google Maps
The Good Stuff
Issue resolution
A prolonged network-banking problem lasting about 2.5 months was reportedly resolved at the branch within 1.50 hours.
Clear explanations
One visitor brought four issues from phone banking and said all were resolved smoothly and explained clearly.
Account opening
A review describes same-day account opening as smooth, with prompt service and a courteous approach.
KYC help
A customer struggling with KYC for some time said the branch completed it in fractions of a second.
Fast service
Multiple reviews describe quick handling, including a comfortable and fast process with little delay.
Tips for a Better Visit
Allow time. Build in at least an hour for your visit: one review reported waits of an hour or more because counters were unstaffed.
Check hours. Confirm Friday branch hours before travelling, since one customer arriving at 12:30 pm was told the branch was closed.
Visit in person. If phone banking has not resolved your issue, visiting the branch may help; one customer brought four problems and got them sorted there.
Request clarity. For account matters, ask the representative to explain the status and next steps clearly; this helped one customer understand their account.
Plan the visit
Practical details
5 13th St
Al Qusais Ind. Second, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
credit card
One customer received quick and easy help with a credit-card matter.
account statement
Customers mention visiting for account statements, including assistance that made the process smooth and comfortable.
Common Concerns
Long waits
One visitor reported mostly empty counters and waits of at least an hour, even when there were few customers.
Inconsistent service
A customer described front-desk and customer-service interactions as rude, dismissive and lacking courtesy.
Friday closure
A visitor arriving around 12:30 pm on Friday was told the branch was closed and could not collect a requested statement.
Entrance experience
One review says the security staff spoke rudely and were not helpful at the entrance.
Courier complaint
A customer strongly criticised the bank's Team Express/Eco Express courier service compared with other delivery companies.
DXB
LOCAL
LOCAL
The Bottom Line
RAKBANK Branch - Al Qusais is a practical stop for account-related work rather than just cash transactions. Reviews mention account opening, KYC updates, credit-card help and personal-loan closure, with several customers saying staff explained the process clearly and completed requests quickly. The branch also has ATM facilities for instant cash deposits and cheque deposits, alongside cash withdrawal, enquiries and utility-bill payment.
That gives you an option for straightforward transactions without relying entirely on the service desk. Service is not perfectly consistent. 50 hours.
Others report empty counters and waits of an hour or more, while separate reviews criticise dismissive behaviour at the front desk, customer-service desks and entrance. Check Friday hours before setting out, especially if you need to collect a statement. If phone banking has already failed to solve your issue, an in-person visit may be worthwhile: one customer brought four unresolved matters and said they were all sorted and explained clearly.
Allow extra time for complex requests, and ask for the next steps in writing or in plain language if anything remains unclear.