Loan Guidance
Customers say the loan process was explained clearly, with guidance and status updates from application through completion.
RAKBANK Branch - Dragon Mart
International City
RAKBANK’s Dragon Mart branch is on level 1, next to the Trakhees office, in International City. Customers use it for everyday banking, personal loans and credit card applications, while the ATM supports cash and cheque deposits, withdrawals and mobile-payment options.
Reputation Score
4.5
★★★★★
1,295 ratings
Source: Google Maps
The Good Stuff
Efficient Help
Several reviews describe counter requests being handled patiently and efficiently from start to finish.
Sunday Service
A customer resolved a debit-card PIN issue on a Sunday, when many banks are closed.
Funds Release
The branch helped update employment details and promptly release funds that had been placed on hold.
Late Opening
One review specifically values the branch’s late opening, which can help with personal banking after work.
Tips for a Better Visit
Allow Time. Allow extra time for counter visits and consider going off-peak; one customer waited an hour with only one person ahead.
Confirm Appointments. Reconfirm a scheduled appointment before travelling, as one customer found no appointment record in the system.
Bring Documents. For employment updates or held funds, bring the required documents so the branch can review and follow up on the request.
Try Late Hours. If daytime visits are difficult, the branch’s late opening may be useful for personal banking matters.
Plan the visit
Practical details
1st Floor,Dragon Mart,New ركن المطاعم
Warsan First - Dubai International City, Dubai
| Mon | 10:00 AM – 9:00 PM |
| Tue | 10:00 AM – 9:00 PM |
| Wed | 10:00 AM – 9:00 PM |
| Thu | 10:00 AM – 9:00 PM |
| Fri | 10:00 AM – 12:00 PM, 2:00 PM – 9:00 PM |
| Sat | 10:00 AM – 9:00 PM |
| Sun | 10:00 AM – 9:00 PM |
Popular Mentions
Personal loan
Personal-loan applicants mention clear explanations, follow-ups and support through difficult approval requirements.
Debt consolidation
One customer says a challenging debt-consolidation case was completed within a month.
Credit card
Reviews mention assistance with credit-card applications, including support through approval questions.
Business and personal account opening
The branch is mentioned for both business and personal account opening.
End of Service Benefits
A customer received help processing End of Service Benefits, with guidance that sped up the process.
check book
A cheque-book request was handled with guidance through the full process.
Common Concerns
Long Waits
Waiting times can be severe: one customer waited an hour with only one person ahead in the queue.
Handoffs
One review describes customers being passed between departments without clear help or guidance.
Unaddressed Queue
A customer with an infant reported waiting over 25 minutes without being addressed, even after asking for help.
DXB
LOCAL
LOCAL
The Bottom Line
RAKBANK Dragon Mart is a full-service bank branch on level 1 of Dragon Mart, next to the Trakhees office, in International City. Reviews particularly point to personal loans, credit card applications and help with everyday account issues. The branch also has an ATM for instant cash deposits, cheque deposits, withdrawals and mobile-payment options.
Loan-related support is the strongest recurring theme. Customers describe clear explanations, application updates and help navigating difficult requirements; one debt-consolidation case was completed within a month. Reviews also mention successful credit-card applications, business and personal account opening, cheque-book requests and End of Service Benefits processing.
Staff are often praised for patience and for taking ownership when a matter needs follow-up. The main caution is timing. Experiences are not consistently quick: one customer waited an hour with only one person ahead, while another waited more than 25 minutes with an eight-month-old baby and said nobody addressed them.
Reconfirm appointments before travelling, and bring documentation for requests such as employment-detail updates or releasing held funds. The late opening is useful, but it may be worth allowing a buffer for counter service.