Helpful support
Customers describe front-desk and service staff as patient, clear and willing to follow issues through rather than simply redirecting them.
RAKBANK Branch - Umm Hurair Dubai
Umm Hurair
RAKBANK’s Umm Hurair branch handles everyday banking needs, including account opening, card support and mortgage requests. The branch is next to the Orange supermarket near Khalid Bin Waleed metro station, while its ATM is available 24 hours for services such as instant cash and cheque deposits.
Reputation Score
4.6
★★★★★
1,668 ratings
Source: Google Maps
The Good Stuff
Fast resolutions
Several reviews report quick help, including a card issue resolved within 10 minutes and account access arranged within 48 hours.
Account opening
One customer expected a multiple-currency account to take up to 10 working days but said it was opened within two working days.
Mortgage guidance
A mortgage request was processed quickly with updates throughout, while another customer received clear guidance on closing a mortgage account.
Efficient counters
Some visitors report prompt teller service and transactions completed immediately or within seconds.
Tips for a Better Visit
Allow time. For cash withdrawals, avoid a tight schedule: one review describes nearly an hour just to receive a token.
Check machines. If depositing cash, check machine availability first; a review says only one of four deposit machines was usually working.
Confirm rules. Before arranging a deferment, confirm eligibility and current policy directly so you do not make repeated trips or payments unnecessarily.
Track remittances. For international transfers, keep the tracer details and follow up actively; one customer reported no credit after sending funds on 3 June.
Plan the visit
Practical details
RAK Building - Umm Hurrair
Bur Dubai - Umm Hurair 1, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Common Concerns
Long waits
Cash withdrawals can involve a lengthy queue; one visitor waited almost an hour for a token and then waited again at the counter.
Limited counters
A review reported that only two teller counters were serving most of the time, with a token queue taking nearly two hours.
Deposit machines
Of four deposit machines, one reviewer said only one was usually working, leaving customers waiting without visible assistance.
Remittance delays
A remittance sent on 3 June had still not been credited when reviewed, despite a tracer request and repeated follow-ups.
Information gaps
A customer said deferment eligibility and changed policy details were not communicated clearly before extra branch visits and payment arrangements.
DXB
LOCAL
LOCAL
The Bottom Line
RAKBANK Umm Hurair is a full-service bank branch for account opening, card and account support, mortgage requests, cash withdrawals and deposits. The strongest pattern in recent reviews is attentive, practical help: customers describe issues being explained clearly, card problems resolved within 10 minutes, and one account opened in two working days instead of the expected 10 business days. The experience is not equally smooth for every task.
Several reviews praise quick teller or customer-service assistance, but cash withdrawals can be slow. One visitor waited almost an hour just to receive a withdrawal token, while another reported that only two teller counters were usually serving. The deposit area also needs checking: although four machines are available, a review says only one was working most of the time.
The branch is next to the Orange supermarket near Khalid Bin Waleed metro station, and the ATM is available 24 hours for instant cash deposits, cheque deposits and withdrawals. For more complicated matters, such as deferments or international remittances, confirm the current requirements and keep follow-up records. Reviews mention unclear deferment information, repeated contact attempts and a remittance that had not been credited after being sent on 3 June.
The branch can be very efficient, but allow extra time when queues or back-office processes are involved.