Account opening
Customers describe personal account opening as a quick, guided process completed successfully within minutes.
RAKBANK Quick - Motor City Branch
Motor City
RAKBANK Quick - Motor City Branch is a bank in Motor City, located in Waitrose Mall. It is useful for opening accounts, sorting out digital banking issues and using an ATM that supports cash deposits and withdrawals.
Reputation Score
4.9
★★★★★
879 ratings
Source: Google Maps
The Good Stuff
Digital support
Staff have helped customers with mobile banking, card activation, statements and other digital banking problems.
Fast fixes
One customer said two issues were resolved in five minutes, while others praised quick responses and clear explanations.
ATM deposits
The branch has a cash deposit ATM, which one customer highlighted as a complete solution for everyday banking needs.
Patient help
Reviews include examples of staff patiently explaining processes and helping customers who had limited English.
Utility payments
A customer received patient assistance making an Etisalat card payment after struggling with the bank's verification system.
Tips for a Better Visit
Check requirements. For a company account, confirm bank-statement requirements before visiting so you are not turned away over missing documents.
Allow time. If paying Etisalat, allow extra time for the new verification process, which one customer found difficult to complete.
Bring your phone. For digital banking help, bring the phone used for your account so staff can guide you through the app and activation steps.
Use the ATM. For cash deposits, consider the branch's cash deposit ATM; a customer specifically called out that feature as a complete solution.
Plan the visit
Practical details
Al Hebiah First - Dubai Motor City - Dubai
Al Hebiah First - Dubai Motor City, Dubai
| Mon | 10:00 AM – 9:00 PM |
| Tue | 10:00 AM – 9:00 PM |
| Wed | 10:00 AM – 9:00 PM |
| Thu | 10:00 AM – 9:00 PM |
| Fri | 10:00 AM – 12:00 PM, 2:00 PM – 9:00 PM |
| Sat | 10:00 AM – 9:00 PM |
| Sun | 10:00 AM – 9:00 PM |
Popular Mentions
New account registrations
Customers mention completing new account registrations quickly at the branch.
chequr book request
Cheque-book requests are also mentioned among the account-service tasks handled at the branch.
Common Concerns
Service gaps
One customer spent more than three weeks being passed between channels before receiving no practical help at the branch.
Confusing verification
The new payment verification system made a simple Etisalat payment difficult for one customer.
Company accounts
A company-account visitor reported being asked for a bank statement and receiving an aggressive response when requirements were discussed.
Closure fee
One dissatisfied customer was told closing an unused account would cost AED 150.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 150
closing the account
“I was then informed that closing the account would cost AED 150”Google review · December 2025
DXB
LOCAL
LOCAL
The Bottom Line
RAKBANK Quick - Motor City Branch is a convenient banking stop in Waitrose Mall, Motor City, especially for account opening and digital banking support. Customers mention opening personal accounts, activating cards, checking statements and resolving mobile-app problems here, often with clear explanations and quick fixes. The ATM is a useful alternative for routine transactions: the business lists 24-hour access, and a review specifically highlights the cash deposit ATM.
Cash deposits and withdrawals are therefore possible without relying entirely on counter service. Customers have also received help making utility payments, including an Etisalat card payment. The strongest pattern in the reviews is hands-on assistance.
Several customers describe patient guidance through account setup or digital banking, including support for someone with limited English. One review says two problems were fixed in five minutes. That said, the experience is not completely consistent.
A customer reported being passed between channels for more than three weeks, while another described an aggressive interaction over a company-account bank-statement requirement. If you are opening a company account, confirm the required documents first. For Etisalat payments, allow extra time because the newer verification process has been described as cumbersome.
Also note that one customer was quoted AED 150 to close an unused account.