Responsive team
Several customers describe the team as professional and quick to respond, including for routine maintenance and urgent repairs.
RELIANCE FACILITIES MANAGEMENT (L.L.C)
Business Bay
Reliance Facilities Management is a Business Bay property management company providing facilities management, including maintenance and Owners Association Management. Reviews point to useful work on office maintenance and fit-out projects, with some customers praising quick, professional handling while others report long delays, unanswered calls and…
Reputation Score
4.0
★★★★☆
192 ratings
Source: Google Maps
The Good Stuff
Fit-out work
A customer said their fit-out project was completed on time, with close attention to detail and high-quality work.
Office maintenance
An office customer at Opal Tower reported successful maintenance work and rated the price and quality positively.
Urgent repairs
One review specifically credits the team with handling both regular maintenance and urgent repairs efficiently.
NOC process
One customer found the NOC procedure straightforward and said the office staff were cooperative.
Technical team
A customer said the maintenance work was trustworthy and praised the company’s technical team.
Tips for a Better Visit
Confirm timelines. For electrical or urgent maintenance requests, ask for a response deadline and keep a written follow-up trail.
Check escalation. Before relying on the resident app, confirm a working alternative escalation route; one reviewer said the app and staff responses both failed.
Plan NOC time. If you need an NOC for a sale, request it early and ask how building clearances will be coordinated.
Clarify responsibility. For AC problems, confirm in writing whether the fault is considered an in-unit issue and whether outside repairs need permission.
Plan the visit
Practical details
Opal Tower - 603 Burj Khalifa Blvd
Business Bay, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 2:00 PM |
| Sun | Closed |
Common Concerns
Slow follow-up
During an electrical problem, a customer followed up five times, was transferred twice and still could not reach someone who could help.
Maintenance delays
A building resident said maintenance was not provided unless residents pursued the issue for months.
App problems
One review reports that the app did not work and that staff did not respond, with no escalation metrics available.
NOC delays
A customer selling an apartment said getting an NOC took almost two weeks because clearances were difficult to coordinate.
Building upkeep
Residents have reported unresolved shared-building problems, including rubbish flies, water leakages and a pool construction delay.
DXB
LOCAL
LOCAL
The Bottom Line
Reliance Facilities Management is a property management company in Business Bay, handling facilities management and Owners Association Management. The reviews show two quite different experiences. Some customers describe a professional, responsive team for routine maintenance, urgent repairs and office support, while others say basic building problems were left unresolved for long periods.
There are positive examples beyond general praise. A customer at Opal Tower said the company completed office maintenance with good price and quality, and another review says a fit-out project finished on time with strong attention to detail. The NOC procedure was also described as simple and easy in one account.
These are useful signs if you need a defined project or a specific administrative service rather than broad day-to-day building management. The main caution is follow-up. One resident facing electrical issues made five follow-ups and still could not reach the maintenance team.
Other reviews mention a non-working app, unanswered calls, months-long maintenance disputes and an NOC taking almost two weeks. Before engaging them, agree on response times, confirm the escalation route if the app fails, and request the NOC process early. For a managed building, ask how shared problems and in-unit repairs are assigned, since residents report confusion and delays around that distinction.