Clean vehicles
Several renters received clean, well-maintained cars, including one vehicle described as being in excellent condition.
Rental Cars UAE | Al Quoz
Al Quoz
Rental Cars UAE | Al Quoz is a Dubai car-rental service offering short-term and longer rentals, with vehicle delivery and collection. Reviews highlight smooth booking, hotel delivery and occasional upgrades, though deposit refunds and follow-up communication need careful checking.
Reputation Score
4.2
★★★★☆
147 ratings
Source: Google Maps
The Good Stuff
Fast delivery
One customer received the rental at their hotel within 90 minutes of booking.
Easy booking
Online and general booking processes are described as smooth and hassle-free by multiple renters.
Flexible extensions
A renter was able to extend a booking from one month to two, and another extended it for several days.
Vehicle upgrades
One customer received a complimentary upgrade after the ordered car had an issue.
Doorstep collection
Reviews mention delivery and collection at the customer's doorstep, including a collection in Sharjah despite a Dubai-only policy.
Breakdown support
One renter reports that a dead battery was replaced the same day and a tyre problem prompted an offer of a replacement car.
Tips for a Better Visit
Confirm refunds. Before paying, get the deposit amount, refund method and deadline in writing; one review says the stated window was 21 working days.
Inspect handover. Photograph the car, warning lights and mileage at delivery; one renter received a vehicle showing a tyre fault light.
Confirm model. Reconfirm the exact model and agreed daily rate before accepting a substitute, since one MG5 booking was supplied as an MG ZS.
Clarify airport plans. Confirm who collects the car and where; one customer paid for airport drop-off but the driver left and a taxi was needed.
Allow extra time. Build a buffer into pickup plans: one airport customer reported waiting an hour for pickup and another 45 minutes at the office.
Keep records. Save photos, receipts and every email about charges and deposits; one renter used pictures to challenge extra mileage charges.
Plan the visit
Practical details
12th St
Al Qouz Ind.second - Al Quoz, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Geely Emgrand
A customer expected a dark grey Geely Emgrand but received an electric blue version and praised its comfort and appearance.
MG5
The MG5 appears in a disputed booking where the customer says an MG ZS was supplied instead.
MG ZS
The MG ZS was supplied as a substitute for an MG5, with the customer later disputing the daily rate.
Long term rental
The service is used for longer rentals; one customer extended a one-month booking to two months.
Common Concerns
Deposit delays
Multiple renters report deposits remaining unpaid well beyond the stated 15- or 21-working-day period, sometimes for three months.
Poor follow-up
Several reviews describe unanswered calls, emails and messages, particularly after the car was returned or payment was made.
Booking failures
A confirmed Abu Dhabi booking was reportedly left without a car, with the customer only learning this after following up.
Car mismatches
Customers report receiving a different model from the one booked, including an MG ZS instead of an MG5.
Airport confusion
Airport collection and drop-off arrangements were not always honoured, leaving one customer to return the car to the office or take a taxi.
DXB
LOCAL
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The Bottom Line
Rental Cars UAE | Al Quoz is a Dubai car-rental service for short bookings and longer rentals, with delivery and collection used by many reviewers. Customers describe straightforward online booking, hotel delivery and clean, well-maintained vehicles; one booking reached a hotel within 90 minutes, while another included a complimentary upgrade when the selected car had issues. The fleet examples in reviews include the Geely Emgrand, MG5 and MG ZS.
Long-term renters have extended from one month to two, and some reviewers found pickup and return smooth, including doorstep collection. Airport arrangements need more care: one customer paid for airport drop-off but had to take a taxi when the driver left, while another was told to bring the car back to the office. The major decision point is the security deposit.
Multiple reviews report refunds taking 50 days to three months or remaining unresolved after the stated 15- or 21-working-day window, with changing promises of card credit, bank transfer or cheque. Communication is described as quick around payment but slow afterwards. Before booking, confirm the exact model, rate, delivery point, deposit-refund method and deadline in writing, photograph the car and dashboard at handover, and keep every message and receipt.