Quick repairs
Reviews describe broken locks and clasps being repaired immediately or on the spot, including on older aluminium cases.
RIMOWA
Downtown Dubai
RIMOWA is a luxury luggage store in Downtown Dubai, selling travel cases and bags with options such as custom stickers and engraved accessories. Reviews also highlight luggage repair, including quick fixes for broken locks and clasps, making it worth considering for both new purchases and after-sales help.
Reputation Score
4.1
★★★★☆
155 ratings
Source: Google Maps
The Good Stuff
Fast delivery
Same-day delivery is available in some cases; one urgent order arrived in less than 12 hours.
Personalisation
Customers can add custom stickers, engrave initials on a pass case, and customise some luggage details.
Product guidance
A review praised the detailed explanation of product features, lock operation and suitability for different travel conditions.
Efficient purchase
One customer found the store clean, easy to browse and completed a suitcase purchase and engraving in about 10 minutes.
Hotel delivery
Hotel delivery can be useful for travellers; one suitcase reached a hotel in under an hour while the customer was still at the mall.
Tips for a Better Visit
Clarify warranty. Before buying or repairing, ask exactly what the warranty covers and what documentation is required; customers report conflicting outcomes.
Confirm packaging. If the suitcase is a gift or you are flying home, confirm the box and delivery instructions in writing before accepting hotel delivery.
Check stock. For limited colours, confirm availability and how the waiting list works directly with the store rather than relying only on website notifications.
Allow waiting. The store can get busy, so allow extra time if you need detailed help rather than a quick purchase.
Ask delivery. If you are in a hurry, ask whether same-day delivery is possible; one urgent order arrived within one and a half hours.
Inspect repairs. Check the suitcase after repair and raise unresolved problems immediately, especially when replacement parts are involved.
Plan the visit
Practical details
Unit GF - 038 - 1 Sheikh Mohammed bin Rashid Blvd
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Original Pilot Suitcase
The Original Pilot Suitcase was chosen after staff explained its features, lock operation and practical considerations for the buyer’s travel needs.
Essential cabin
One customer bought an Essential cabin in slate after comparing colours and considering how visible scratches might be after flying.
Classic Trunk
A customer purchased a Classic Trunk, though a later return-policy disagreement led to a complaint.
aluminium cabin luggage
A customer brought in aluminium cabin luggage bought more than four years earlier and received an on-the-spot repair.
Common Concerns
Warranty disputes
Some customers report conflicting explanations of warranty coverage, including a cabin bag repair being refused.
Uneven service
Several reviews describe rude or unprofessional interactions, while other staff members remained attentive and helpful.
Stock confusion
A customer reported inconsistent information about a pink bag’s waiting list and stock allocation.
Delivery packaging
One hotel delivery arrived without the promised box, and the customer reported delays in resolving the issue.
Repair outcome
A paid repair involving replacement parts reportedly failed to resolve the original problem and made it worse.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
700 AED
cover
“I bought this cover for 700 AED, and within just two days it already looks worn out”Google review · October 2025
DXB
LOCAL
LOCAL
The Bottom Line
RIMOWA is a luxury luggage store in Downtown Dubai where you can buy cabin, check-in and trunk cases, add personalised details, and ask about repairs. Reviews mention Original Pilot Suitcases, aluminium cabin luggage, custom stickers and initials engraved on a pass case, so it is useful for both a first purchase and updating an existing case. The strongest pattern is service from individual team members.
Customers describe patient product explanations, quick purchases and same-day or hotel delivery; one repair fixed a broken lock and other minor issues on a four-year-old aluminium case on the spot. Another customer received a suitcase in their hotel in under an hour. The experience is not completely consistent.
Reviews report warranty disagreements, a paid repair that failed to solve the problem, unclear waiting-list information for a pink bag, and a hotel delivery missing promised gift packaging. There are also complaints about rude staff and a premium price that did not always match expectations. Before paying, confirm stock, warranty coverage, return conditions and any delivery or box arrangements.
If you need urgent delivery, ask directly, but get the details documented so a missing item is easier to resolve.