Broad selection
Customers mention Tissot, Hamilton, Rado, Omega and Montblanc watches, with separate brand displays making the store easier to browse.
Rivoli - Al Ghurair New Extn
Deira
Rivoli - Al Ghurair New Extn is a multibrand watch and accessories store in Deira, with customers shopping for Tissot, Rado, Hamilton and other named brands. Reviews also point to patient, unhurried guidance when choosing gifts or comparing watches.
Reputation Score
4.6
★★★★★
118 ratings
Source: Google Maps
The Good Stuff
Patient guidance
Several shoppers were given time to compare watches and ask detailed questions without feeling rushed or pressured.
Gift shopping
Reviews describe helpful guidance for a husband’s gift, a wife’s birthday gift and corporate presents, including options suited to a budget.
Product knowledge
Customers highlight informed explanations, including help with watch features, warranties, maintenance options and setting the time and date.
Order pickup
Online-order collection is available here, and pickup customers describe the team as welcoming and accommodating.
After-sales help
One customer received a quick solution while having a Tissot repaired, and another was taught how to set a watch’s time and date.
Tips for a Better Visit
Check returns. Before paying, ask exactly how refunds and sealed-watch returns work; one customer said a Rado return after four days was refused.
Confirm alterations. If a watch needs extra links or straps, confirm the turnaround first; one review mentions a six-week wait for a size adjustment.
Ask promotions. Ask about current discounts, promotions and vouchers before choosing; reviews mention a DSF discount and a sunglasses voucher.
Use pickup. If you have ordered online, this branch handles collection; one review places it opposite Starbucks in Al Ghurair.
Plan the visit
Practical details
Al Ghurair
Al Muraqqabat - Deira, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Rado Captain Cook
One window-shopping visit turned into a purchase of a Rado Captain Cook.
Omega Seamaster 300
One customer arranged an Omega Seamaster 300 after initially postponing the purchase, with the watch sourced from the factory.
Common Concerns
Refund concerns
A customer said a sealed Rado returned after four days was not refunded, so confirm the return policy before buying.
Service delay
A strap adjustment for a watch that was too small was reportedly quoted at six weeks.
Uneven treatment
One shopper felt judged by appearance and said a follow-up concern was handled uncomfortably, contrasting with the otherwise friendly reviews.
Price commitments
A review raises concerns about pricing and agreements not being honoured, making it worth confirming any offer in writing.
Limited stock
One customer felt the store’s collection was smaller than expected, although most other reviews describe a broad range.
DXB
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The Bottom Line
Rivoli - Al Ghurair New Extn in Deira is a watch store where you can compare branded timepieces, buy gifts and collect online orders. Reviews specifically mention Tissot, Hamilton, Rado, Omega and Montblanc watches, with a layout that separates brands and lets shoppers inspect details clearly. The strongest pattern is patient, informed assistance.
Customers describe staff taking time to explain choices, warranties and maintenance rather than pushing a quick sale. Gift buyers have been helped with watches for husbands, wives and corporate partners, while one customer received help setting a watch’s time and date. Tissot appears repeatedly, including an automatic model and a repair visit.
There are also important caveats. One shopper reported that a sealed Rado returned after four days was not refunded, and another said a strap adjustment involved a six-week wait. A separate review raised concerns about pricing commitments, while one customer felt judged by appearance.
Ask about refunds, written offers and alteration timing before paying. Promotions may be worth checking too: reviews mention discounts, a DSF offer and a Rivoli sunglasses voucher. Online-order pickup is another practical option, with one customer locating the branch opposite Starbucks.