Patient guidance
Staff have taken time to explain options without rushing undecided shoppers, including someone choosing their first Omega.
Rivoli - Burjuman Mall
Al Mankhool
Rivoli at Burjuman Mall is a multibrand watch and accessories showroom where customers shop for pieces such as Omega, Longines and Tissot. Reviews also mention eyeglass adjustments, lens work and help sourcing watches from other outlets.
Reputation Score
4.3
★★★★☆
126 ratings
Source: Google Maps
The Good Stuff
Stock sourcing
When a requested model was unavailable, staff arranged for a new piece to reach the store within a day.
Watch knowledge
Several reviews describe staff as knowledgeable and clear when explaining watch options, pricing and product details.
Glasses help
A customer needing glasses tightened received immediate assistance, and another visitor was offered a glasses cleaning.
Repair handling
A pen collected after a two-year repair process was returned in perfect condition after the invoice confusion was clarified.
Tips for a Better Visit
Avoid peaks. Try visiting outside busy periods: one packed visit had a single salesperson covering several customers.
Ask sourcing. If your preferred watch is not displayed, ask whether it can be brought in from another outlet for you to see.
Check receipt. Before leaving, confirm that you have the bill, especially if you need it for insurance reimbursement.
Confirm fees. Ask about the eye-test charge before proceeding; one review specifically reports a 100 AED fee.
Ask repair timing. For glasses repairs, ask about lens-ordering times upfront, as one Ray-Ban repair took 45 days.
Check returns. Clarify the return deadline and conditions before buying online or in store, since one unused item was refused after a month.
Plan the visit
Practical details
Mall
Al Mankhool, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Longines Watch
A customer bought a Longines Watch at the BurJuman branch and praised the professional customer care.
Tissot watch
Reviews mention buying a Tissot watch at the branch, including a Tissot PRX and a Tissot Seastar.
Certina
Several reviews mention Certina purchases, including a requested model brought to the store within a day.
Montblanc pen
A customer bought a Montblanc pen at the Rivoli Outlet in Bur Juman with assistance from product selection through payment.
Rayban glasses
One review discusses a Ray-Ban glasses repair that took 45 days because replacement lenses had to be ordered.
Common Concerns
Eye-test fee
One regular customer objected to a 100 AED eye-test charge being applied without considering their purchase history.
Peak-time staffing
A busy visit had one sales staff member handling several customers, and some shoppers left without assistance.
Repair delay
A Ray-Ban glasses repair reportedly took 45 days while replacement lenses were ordered.
Receipt oversight
One customer needed a bill for insurance reimbursement but said the salesman forgot to provide the receipt.
Return policy
A customer found the return policy too strict after trying to return an unused online purchase more than a month later.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1,872 dirhams
Carrera eyeglass
“However, this year (2025), I bought a Carrera eyeglass worth 1,872 dirhams, and when I started using it, I noticed it was a bit loose”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
Rivoli at Burjuman Mall is a watch and accessories showroom with a broad luxury and mid-range selection. Reviews mention shopping for Omega, Longines, Tissot and Certina watches, as well as Montblanc pens and eyeglasses. The strongest reason to consider it is the buying guidance: customers describe patient explanations, clear discussion of price and options, and help taking time over an important purchase rather than being hurried.
The branch can also help with practical after-sales needs. Reviews mention strap adjustments, glasses tightening and cleaning, lens changes, repairs, and sourcing a model from another outlet. One requested watch was brought to the store within a day, while a repaired writing instrument was collected in good condition after an invoice issue was sorted out.
Service is not completely consistent. During one crowded visit, a single salesperson was handling several customers and some shoppers left without help. A Ray-Ban glasses repair reportedly took 45 days, and another customer was unhappy about a 100 AED eye-test fee.
Check the return terms, ask about repair timelines, and make sure the bill is in hand before leaving if you need it for insurance.