Brand choice
Reviews point to a broad selection, including distinctive watches and brands across different budgets.
Rivoli Group - Head Office
Trade Centre
Rivoli Group - Head Office is a multibrand watch store in Trade Centre, with international names such as Omega, Longines, Rado and Tissot. Customers come for knowledgeable guidance on models such as the Omega Aqua Terra, while the wider Rivoli network also supports watch repairs and online orders.
Reputation Score
3.6
★★★★☆
237 ratings
Source: Google Maps
The Good Stuff
Product knowledge
Customers describe staff explaining watch details and brand differences patiently, which helps when comparing models.
Store transfers
When a Rado model was unavailable, the team sourced it from another store for the customer.
Order follow-up
Some online orders received hands-on support, including regular updates and delivery follow-up.
Quick repair
One Tissot repair was completed within a couple of days and at no charge.
Many options
A customer specifically praised Rivoli’s pricing and the number of watch options available.
Tips for a Better Visit
Confirm stock. Before paying online, confirm the item is physically available; a 2025 order was delayed after the watch was found out of stock.
Clarify Tabby. Ask whether instalments require Tabby Plus before paying in-store; one buyer expected four payments but found a monthly AED 49 subscription applied.
Stamp warranty. Check that the warranty card has the sale date and purchase location stamped, as missing details prevented one warranty claim.
Allow repair time. For repairs, ask for a written completion estimate and keep following up; a Titan service case exceeded eight weeks without an update.
Inspect delivery. Check the watch, strap and included accessories as soon as an online order arrives; customers reported damaged straps and missing extras.
Plan the visit
Practical details
Sheikh Zayed Rd
Trade Center First, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Tissot watch
Tissot watches appear repeatedly in purchase, battery and repair reviews, making them one of the clearest customer-mentioned products.
Omega Aqua Terra
One customer chose the Omega Aqua Terra after asking for a watch suited to magnetic fields.
Rado Diastar watch
A customer bought a first Rado Diastar watch at the Rado Burjuman store and praised the assistance received.
Swatch UAE online store
The official Swatch UAE online store is mentioned in reviews about order communication and delivery problems.
Common Concerns
Online contact
Several customers report unanswered calls and emails, making paid online orders difficult to track or resolve.
Repair delays
Service timelines can run well beyond expectations; one Titan repair had passed eight weeks without an update.
Exchange clarity
A customer was initially told an exchange might be possible, then received a refusal after returning the watch.
Payment clarity
A Tissot buyer says the in-store Tabby terms, including the Tabby Plus subscription, were not explained before payment.
Service costs
Some reviews describe repair charges approaching or exceeding the value of the watch, alongside unresolved service issues.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 7000
RADO watch
“i had given my RADO watch for repair in 2018 worth AED 7000/- and approved the repair later for which i got a notification in 2019 that it was repaired”Google review · December 2021
DXB
LOCAL
LOCAL
The Bottom Line
Rivoli Group - Head Office is a Trade Centre base for a multibrand watch business whose stores sell names including Tissot, Omega and Rado. The useful draw is choice paired with in-store guidance: reviews describe help comparing models, including the Omega Aqua Terra, and sourcing a Rado watch from another branch when it was not available locally. Service quality is more uneven.
One Tissot that developed timekeeping problems was repaired within a couple of days at no cost, but other customers describe Titan and Tissot repairs taking eight to ten weeks, with incorrect updates or watches returned still malfunctioning. Warranty handling also depends on paperwork; one customer’s unstamped warranty cards were not accepted. Online ordering deserves extra caution.
Multiple reviews mention delayed delivery, unavailable stock, weak tracking and unanswered calls or emails, although some orders received careful follow-up and on-time delivery. Before paying, confirm stock and collection or delivery timing, and inspect the watch, strap and accessories immediately. For in-store payments, ask exactly how Tabby works: one buyer was not told that four instalments required Tabby Plus and its AED 49 monthly fee.