Property matching
Several renters say the agents understood their requirements and found homes that matched both their description and budget.
Roots Land Real Estate
Business Bay
Roots Land Real Estate is a Business Bay real estate agent handling rentals and sales. Reviews make it worth considering for apartment or villa searches, with several customers describing clear guidance through viewings, paperwork and home purchases.
Reputation Score
4.7
★★★★★
295 ratings
Source: Google Maps
The Good Stuff
Smooth purchases
Home-buying reviews describe a well-organised process, including helpful explanations before signing and a smooth completion.
Remote guidance
One customer based outside Dubai received regular contact, local-market guidance and suitable options despite not being there every day.
Fewer visits
A customer reported needing to visit the office only once to sign, with the rest of the transaction handled contactlessly.
Maintenance support
One rental review says the maintenance team handled snagging on time, courteously and effectively.
Landlord negotiation
A villa renter says the agency helped negotiate home improvements and followed up to make sure the work was completed properly.
Tips for a Better Visit
Record condition. Film the property's condition on move-in and keep the footage; one renter says it helped when damage was later disputed.
Confirm refunds. For any deposit refund, request a firm payment date and transfer confirmation rather than relying only on “being processed” updates.
Set deadlines. If your move-in date is tight, agree a response deadline in writing and follow up promptly; one applicant was left without a final answer.
Clarify exit. Before signing a lease, ask who handles end-of-contract signing and deposit recovery so responsibility is clear at move-out.
Ask about visits. If convenience matters, ask whether most paperwork can be handled remotely; one customer needed only a single office visit for signing.
Plan the visit
Practical details
Office 815, Blue Bay Tower - Marasi Dr
Business Bay, Dubai
| Mon | 8:30 AM – 5:30 PM |
| Tue | 8:30 AM – 5:30 PM |
| Wed | 8:30 AM – 5:30 PM |
| Thu | 8:30 AM – 5:30 PM |
| Fri | 8:30 AM – 5:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Apartment and villa rental
Customers mention using the agency for both apartment and villa rental searches, with one reviewer praising the range of suitable units shown.
Mortgage process
One buyer received patience and assistance while working through mortgage-related complications.
Contract process
Customers mention guidance through the contract process after finding a suitable home.
Common Concerns
Deposit delays
A tenant says an AED 8,500 security-deposit refund remained pending more than five months after repeated assurances.
Slow replies
A rental applicant with a January 10 move-in deadline says promised updates never arrived and the offer ended without a final answer.
Exit support
One tenant says the agency did not help with end-of-contract signing or house-deposit retrieval, directing them to the landlord instead.
Safety response
A tenant under management reports unanswered requests involving major leaks, a ceiling collapse and an elevator accident.
Move-in records
A renter says the apartment had broken items and no move-in condition report, later leading to a dispute over alleged damage.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 8,500
security deposit
“Vacate settlement for my apartment was completed in November 2025, and the agency confirmed multiple times in writing that my AED 8,500 security deposit would be refunded”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
Roots Land Real Estate is a Business Bay agency for renting and buying homes, with the review record covering apartments, villas and managed tenancies. The strongest pattern is hands-on help during the search: customers describe agents showing relevant options, matching homes to a budget, explaining paperwork and guiding buyers through the purchase process. The experience can be impressively convenient.
One customer needed only a single office visit to sign a contract, while another received regular advice and property options while spending time outside Dubai. Reviews also mention mortgage-process support, landlord negotiations for home improvements and maintenance teams completing snagging work on time. There is an important caveat around the end of a tenancy.
Multiple tenants report difficulty getting help with contract closure or recovering deposits, including one AED 8,500 refund that was still pending more than five months later. Other complaints describe slow follow-up, unresolved maintenance and disputes over pre-existing damage. If you rent, document the property's condition with videos, clarify who handles move-out procedures and get deposit-refund dates in writing.
For a purchase or search, confirm communication expectations and the paperwork timeline before committing.