Custom Options
Customers describe customizing sofas to their exact size and colour requirements, as well as choosing from different bed designs.
Royal Furniture
Dubai Festival City
Royal Furniture in Dubai Festival City is a contemporary furniture store where you can shop for sofas, beds and mattresses, with home decor also available. Reviews highlight customizable sofas and storage beds with hydraulic lifts, though delivery and after-sales experiences vary.
Reputation Score
3.4
★★★☆☆
310 ratings
Source: Google Maps
The Good Stuff
Bed Storage
Some beds include hydraulic lifts, creating usable storage space underneath.
Fabric Choice
The showroom consultation can include a detailed review of fabric and colour options before ordering.
Home Decor
Reviews mention a broad selection of decorative pieces, including showpieces and candle stands.
Quick Replacement
One customer received a replacement bed-base plate the morning after reporting that the original was slightly oversized.
Tips for a Better Visit
Verify Fabric. Photograph the showroom fabric and colour choice and have it written into the order; one customer received a different fabric and colour.
Confirm Delivery. Get the delivery window and update process in writing. A confirmed 10:00–12:00 slot was reportedly missed by several hours.
Check Designs. For made-to-order furniture, recheck the final design before delivery; one customized bed arrived with the wrong design and was returned.
Clarify Warranty. Ask exactly which components and failures are covered, especially for hydraulic beds and mattresses, before paying.
Inspect Quickly. Inspect every delivered surface and moving part immediately, including hidden areas; one coffee table reportedly split within 18 days.
Plan the visit
Practical details
Ground Floor - next to Emirates NBD bank
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
customizable bed options
Some customers mention beds that can be customized, including sturdy designs with under-bed storage.
medical mattresses
One long-term customer specifically mentions replacing a mattress with a medical mattress and finding it comfortable and durable.
customized a sofa
Reviews mention sofas made to specific size and colour requirements for a new home.
Hazel mattress
The Hazel mattress is specifically mentioned in a complaint about a defective product and warranty handling.
Common Concerns
Delivery Delays
Multiple reviews describe missed delivery windows, postponements and little or no communication from the delivery team.
Quality Issues
Customers report poor finishes, unstable bed frames, broken hydraulic systems and furniture defects shortly after purchase.
Wrong Orders
Some buyers received incorrect designs, fabrics, colours or completely different items from what they selected.
Cushion Problems
Sofa cushions were described as excessively hard, squishy or prone to sagging, with some complaints remaining unresolved for weeks.
Warranty Disputes
Reviews describe disagreements over mattress and bed warranty coverage, including a hydraulic system that failed twice.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 4,550
sofa
“I bought a sofa from Royal Furniture (Ajman HQ) on 17 April 2025 for AED 4,550”Google review · August 2025
more than AED 13,000
sideboard, dining table, TV unit, coffee table, and a full bedroom set
“Less than 18 days ago, I purchased a complete crystal furniture package, including a sideboard, dining table, TV unit, coffee table, and a full bedroom set, spending more than AED 13,000”Google review · July 2026
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The Bottom Line
Royal Furniture in Dubai Festival City is a contemporary furniture store where you can compare sofas, beds and mattresses, with home decor also attracting shoppers. Reviews make its customization service a clear draw: customers describe ordering sofas to exact sizes and colours, plus storage beds with hydraulic lifts. The showroom experience can be helpful when staff take time to discuss fabric and colour choices, and one customer had a slightly oversized bed-base plate replaced the following morning.
There are also reports of reasonable pricing, attractive designs and a useful range of decorative pieces; one review mentions occasional BOGO offers. The bigger question is what happens after payment. Several customers describe late deliveries, missed time windows and little communication.
Others received wrong designs, fabrics or items. Product complaints include hard or sagging sofa cushions, a noisy unstable bed frame, failed hydraulic suspension and a defective mattress. One coffee table reportedly split within 18 days, although that account reflects the customer’s description of the dispute.
If you visit, photograph the chosen fabric and finish, confirm customized dimensions and delivery timing in writing, and clarify exactly what the warranty covers. Royal Furniture may suit shoppers who value contemporary styling and made-to-measure options, but the uneven after-sales record makes careful checking worthwhile.