Helpful staff
Some passengers describe the staff as helpful and friendly, including support with arranging suitable travel times.
Royal Jordanian airlines
Port Saeed
Royal Jordanian is an airline in Port Saeed where travellers can book flights and manage reservations through its booking system, app or call centre. Reviews point to spacious aircraft and occasional helpful service, but also recurring concerns around cancellations, baggage and getting assistance when plans change.
Reputation Score
2.7
★★★☆☆
219 ratings
Source: Google Maps
The Good Stuff
Spacious aircraft
One passenger found the airplane spacious compared with other airlines.
Parking
A reviewer noted that the office has good parking spaces.
Booking support
One customer praised the effort made to find suitable times for their trip.
Tips for a Better Visit
Verify changes. Check any delay or schedule-change email carefully and seek confirmation promptly; one review reported a 24-hour delay with no contact option.
Allow time. Build substantial check-in time for document or name checks; one passenger spent 3.5 hours waiting for confirmation.
Keep records. Save booking and refund correspondence and follow up in writing, as several reviews report delayed or missing responses.
Plan baggage backup. Keep essential items with you and report baggage problems immediately, since one traveller had no update after 27 hours.
Plan the visit
Practical details
Deira - Building Al Ittihad Rd - near Nissan Show Room
Port Saeed - Deira, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 2:00 PM |
| Sat | Closed |
| Sun | 9:00 AM – 2:00 PM |
Popular Mentions
call center
The call centre is a major contact route for booking changes, complaints and refunds, but reviews frequently describe difficulty reaching an agent.
online computer booking system
Customers use the online booking system to manage travel from home, although one review says it needs improvement.
app
The app is mentioned as a way to change bookings, but one passenger found its date options technically limited.
in-cabin service and food
Passengers comment on the onboard service and meals, including complaints about poor cabin conditions and limited milk for a child.
Common Concerns
Poor contact
Repeated reviews say calls go unanswered, while some callers encounter looping options, transfers or disconnections.
Baggage delays
A missing bag reportedly had no meaningful update even after 27 hours of follow-up.
Repeated cancellations
One passenger said their flight had already been cancelled four times, extending their Dubai stay by four days.
Weak app
The app was described as technically poor and offered only a few dates when changing a booking.
Aircraft condition
A review described dirty interiors, broken chairs and taped-up seating on a flight to Lebanon via Jordan.
DXB
LOCAL
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The Bottom Line
Royal Jordanian is an airline in Port Saeed where you can book flights, change reservations and contact the call centre about travel problems. Reviews mention the online computer booking system, the app and in-cabin service and food, so these are the main parts of the journey customers discuss. There are some bright spots.
A passenger found the aircraft spacious, while another praised the staff for being helpful and friendly. Good parking spaces were also noted at the office. Those positive experiences, however, sit alongside a much larger pattern of complaints about support when something goes wrong.
The biggest warning is communication. Customers describe unanswered calls, looping phone menus, dropped transfers and delayed refund replies. Flight disruptions are another serious concern: one passenger said a flight was cancelled four times and added four unwanted days in Dubai.
Baggage handling also draws repeated criticism, including a report of 27 hours without knowing whether a bag had even been loaded. Before booking, check schedule details carefully and keep written records of requests. Confirm office hours rather than trusting map listings, and allow plenty of time at the airport for document or booking issues.
Travellers with tight connections, checked valuables or inflexible dates should weigh these recurring complaints carefully.