Package Scope
A promoted package was described as ten nights in four-star accommodation with breakfast, sometimes half-board, across the UAE.
Royal Palm Holidays LLC Dubai
Bur Dubai
Royal Palm Holidays LLC Dubai is a Bur Dubai tour operator whose reviews describe prepaid holiday packages, hotel stays and Umrah travel. Some customers mention receiving gifts or completing a trip, but the dominant pattern is complaints about bookings, communication and refunds—so check the terms and delivery record carefully before paying.
Reputation Score
2.7
★★★☆☆
127 ratings
Source: Google Maps
The Good Stuff
Umrah Option
Reviews specifically mention Umrah packages, including one customer who reported an enjoyable hotel experience.
Gift Received
One visitor said they did receive the promotional gift after being invited to the company’s hotel counter.
Tips for a Better Visit
Avoid Pressure. Do not enrol during a gift presentation; one visitor reported being pushed to pay immediately after a two-hour sales pitch.
Get Confirmation. Ask for a written booking confirmation before paying; one reviewer recommends paying only after services are confirmed.
Keep Proofs. Save receipts, emails and the booking promises. A reviewer said these documents were useful when submitting a court case.
Ignore Gifts. Treat unexpected raffle or gift calls cautiously, especially when the offer requires visiting a hotel counter or paying a fee.
Check Availability. Before buying, ask which resorts and dates are actually available; one customer said dates offered could still be cancelled without notice.
Plan the visit
Practical details
Al Mina St
Madinat Dubai Al Melaheyah - Al Mina, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | 9:00 AM – 9:00 PM |
Popular Mentions
5 night stay at hotels
A promotional gift invitation reportedly included a five-night hotel stay alongside other offers.
250 dirham air ticket offer
One raffle promotion was described as including a discount on air tickets, though another review says an administration fee was requested.
Common Concerns
Unfulfilled Bookings
Customers report paying for packages but waiting months or years without receiving bookings or using the services.
Poor Communication
Repeated complaints describe unanswered emails, unanswered calls and only automated replies after payment.
Sales Pressure
Several reviews describe gift or raffle invitations followed by pressure to enrol and pay on the same day.
Limited Inventory
A customer who expected UAE four-star stays said the available choices were few and mainly in RAK, Ajman and Fujairah.
Refund Disputes
Reviewers say refunds were promised but not received, including for packages they had not used.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 15,000/-
90 days package
“I took 90 days package for AED 15,000/- and couldn't able to get my first booking confirmation”Google review · July 2022
DXB
LOCAL
LOCAL
The Bottom Line
Royal Palm Holidays LLC Dubai is a Bur Dubai tour operator selling prepaid holiday packages that reviews describe as covering hotel stays, UAE resort breaks, air-ticket discounts and Umrah travel. One package was presented as ten nights in four-star accommodation with breakfast, while another review says an Umrah hotel experience was enjoyable. Those examples show what is being marketed, rather than a dependable picture of fulfilment.
The caution here is substantial. Many customers say they paid AED 4,000–15,000 or more, then struggled to secure even a first booking. Complaints include limited resort choices, unavailable dates, cancellations without notice, unanswered emails and calls, and refunds that did not arrive.
Several reviewers describe raffle or gift invitations at hotel events, followed by a same-day push to enrol. If you are considering a package, do not rely on the presentation alone. Ask for the exact resort, dates, inclusions, cancellation terms and refund process in writing, and wait for a confirmed booking before handing over money.
Keep receipts and every email. Given the repeated reports of non-delivery and poor follow-up, an ordinary pay-as-you-book operator may involve less risk.