Clean vehicles
Several riders describe the cars as clean, luxurious and comfortable, including for business and airport journeys.
Royal Smart Limousine
Al Khawaneej
Royal Smart Limousine is a chauffeur and limousine service in Al Khawaneej, handling Dubai rides, airport transfers and personal-driver bookings. Reviews also mention arranging a hot air balloon experience and Thailand holiday package, giving visitors options beyond standard point-to-point transport.
Reputation Score
3.7
★★★★☆
794 ratings
Source: Google Maps
The Good Stuff
Punctual drivers
Reviews include on-time pickups, including one airport journey where the car arrived 15 minutes early.
Smooth journeys
Passengers often mention comfortable, smooth rides, with chauffeurs helping them travel calmly across Dubai.
Easy booking
The app is described as simple to use, with quick booking and real-time driver tracking.
Family friendly
One family said the driver took care while travelling with two children, making the journey enjoyable.
Route knowledge
A business traveller said the chauffeur knew efficient routes and avoided traffic, helping them arrive on time.
Tips for a Better Visit
Confirm total. Get the complete fare, traffic charges, tolls and card fees in writing before boarding.
Check meter. Before leaving Dubai Mall, check that the vehicle has an official meter rather than relying on a verbal quote.
Avoid approaches. Be cautious when representatives approach you at Dubai Mall and compare the quote with Uber, Careem or regulated taxis.
Keep agreement. Save the agreed price and challenge any change immediately; one short hotel ride reportedly rose from 65 to 70 AED.
Plan the visit
Practical details
6HJ4+W7V Dubai 111a - Amman Street
Al Khawaneej, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Personal driver service
The personal-driver option is mentioned as a convenient way to reach several locations quickly and comfortably.
Hot air balloon experience
A customer booked this activity through the app and said the arrangements were handled from start to finish.
Thailand holiday package
The package is mentioned as a professionally arranged holiday booking.
Going to and from DXB terminal 1
Airport transfers to and from DXB Terminal 1 included dispatch and driver text updates to help after landing.
Royal Smart Limousine from Dubai Mall
Dubai Mall pickup is a recurring use case, with one visitor describing a smooth and luxurious ride.
Common Concerns
Fare disputes
Multiple reviews allege that agreed fares changed on arrival, sometimes by several times the expected market price.
No meter
Some customers report being offered rides without an official meter, leaving the final charge unclear.
Traffic surcharges
Reviews describe drivers adding charges after the ride because of traffic, despite an earlier fixed price.
Card fees
One passenger says a card surcharge was added after the fare had already been agreed.
Service inconsistency
Alongside polished ride reports, one school transport customer reported daily breakdowns and difficulty getting a response.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
420 AED
ride from Aquaventure Waterpark to Rove Downtown
“On 18 November 2025, driver Feroz (white vehicle, plate 38258) charged us 420 AED for a ride from Aquaventure Waterpark to Rove Downtown”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
Royal Smart Limousine provides chauffeur-style transport from Al Khawaneej, including city rides, airport transfers and personal-driver bookings. Reviews describe clean, luxurious cars, punctual pickups and smooth journeys, which can be useful for business meetings, family travel or getting across Dubai without handling traffic and parking yourself. The app is also praised for straightforward booking and real-time driver tracking.
There are a few less conventional options in the review trail too: a hot air balloon experience booked through the app, a Thailand holiday package, and transfers to and from DXB Terminal 1. Several passengers appreciated courteous chauffeurs who helped with luggage, knew efficient routes and made early-flight or multi-appointment days easier. Families also reported comfortable rides with children.
Pricing is the major caution. Multiple customers, especially at Dubai Mall, say a quoted fixed fare increased at the destination because of traffic, card charges or unexplained fees. Others report no official meter and fares far above Uber, Careem or expected taxi prices.
If you use the service, confirm the full amount and payment method before entering, check for an official meter where relevant, and keep the written booking or fare agreement. For a simple short trip, comparing a regulated taxi or ride-hailing app first may save an unpleasant surprise.