Vehicle condition
Many renters describe the cars as clean, comfortable and well-maintained; one reported a Kia Pegas with a good interior and comfortable ride.
ROYAL STAR CAR RENTAL - Dubai
Al Karama
Royal Star Car Rental is an independent Dubai agency in Al Karama where tourists and residents can rent SUVs, sedans and luxury cars. Reviews highlight clean, newer vehicles, quick collection or delivery, and helpful support during the rental, including assistance with an accident.
Reputation Score
4.9
★★★★★
218 ratings
Source: Google Maps
The Good Stuff
Quick handover
Collection and delivery are often reported as fast, including a handover that took less than 10 minutes and hotel or doorstep delivery.
Clear charges
Several reviews say the booking matched the final cost, with no hidden charges and security deposits returned on time.
Accident help
Three renters say the team helped after a minor, no-fault accident, including handling the police report and follow-up guidance.
Helpful support
Reviewers describe the team as patient and responsive, including answering questions throughout the rental and helping plan trips.
Model choice
The reviews mention everything from a Hyundai Elantra and Kia Pegas to a Mercedes C300, Hyundai Santa Fe and SUVs.
Tips for a Better Visit
Inspect first. Photograph existing scratches and confirm them before driving, since one renter disputed being blamed for pre-existing damage.
Confirm return costs. Ask for the full return terms in writing, including any possible extra payment, before signing.
Check deposit. Confirm whether your booking requires a deposit and when it will be returned; reviews report both no-deposit rentals and on-time refunds.
Use delivery. If convenient, ask about hotel or doorstep delivery; reviewers said cars arrived at the hotel and their doorstep on time.
Ask accident steps. Before setting off, ask what to do after an accident; reviewers found help with police reporting and post-accident guidance.
Verify handover. Check that the vehicle condition and charges match the booking at collection and return, as several renters specifically praised this.
Plan the visit
Practical details
near ADCB Metro Station
Al Karama, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 9:00 AM – 11:00 PM |
| Sat | 9:00 AM – 11:00 PM |
| Sun | 9:00 AM – 11:00 PM |
Common Concerns
Breakdown complaint
One renter said a Hyundai Elantra broke down within 15 days and that the company blamed the renter.
Condition concerns
One review reported a bad-smelling, unclean car and disputed responsibility for scratches that were already present.
Extra payment
A renter said additional money was requested when returning the car, despite expecting a straightforward return.
DXB
LOCAL
LOCAL
The Bottom Line
Royal Star Car Rental is an Al Karama agency serving tourists and residents with SUVs, sedans and luxury cars. Reviews mention specific rentals including the Mercedes C300, Hyundai Elantra, Hyundai Santa Fe and Kia Pegas. That makes it useful if you want to compare a regular family car with a larger SUV or a more upscale model rather than accept a single standard vehicle.
The strongest pattern is a smooth handover. Renters describe quick collection, hotel delivery and doorstep delivery, with one saying the car was delivered in less than 10 minutes. Cars are often described as clean, comfortable and well-maintained, and several customers say the agreed price matched the booking without hidden charges.
Security deposits were reported as returned on time in multiple reviews. Support is another practical plus. Customers said the team answered questions throughout the rental, helped plan trips and assisted with police paperwork after minor accidents.
Still, the feedback is not uniform. One renter reported a Hyundai Elantra breakdown within 15 days, an extra payment at return and blame for the failure; another described a bad-smelling, unclean car and a dispute over existing scratches. Inspect and photograph the vehicle at handover, and confirm deposit and return terms before driving away.