Lost property
The customer service desk has helped passengers recover misplaced wallets, phones, laptops and bags, including luggage left on buses F02 and F07.
RTA Bus Station Etisalat - إتصالات محطة حافلات
Al Twar
RTA Bus Station Etisalat is a Dubai public-transport hub in Al Twar, connecting bus and metro services for daily journeys. Reviews highlight a helpful customer service desk for recovering misplaced bags, phones and wallets, plus practical touches such as free Wi‑Fi while waiting.
Reputation Score
4.7
★★★★★
214 ratings
Source: Google Maps
The Good Stuff
Clear layout
Passengers describe the station as clean, well organised and easy to navigate, with clear signage.
Metro connection
The bus station connects smoothly with the metro, making transfers easier for commuters.
Punctual buses
Several reviews report timely boarding and generally punctual bus or metro departures.
Free Wi-Fi
Free Wi‑Fi is available while waiting, which is useful if your bus is not due immediately.
Helpful desk
Customer service staff are described as professional and quick when resolving issues raised at the desk.
Passenger care
A review notes that staff offered water to passengers during a hot afternoon.
Seating
The station has plenty of seating for passengers waiting to board.
Tips for a Better Visit
Plan timing. Allow extra time during office-hour travel, when queues and passenger numbers can increase.
Use Wi-Fi. If you arrive early, use the station’s free Wi‑Fi while waiting for your bus.
Check E411. For travel towards Ajman, ask staff to help you locate the E411 bus and confirm where to wait.
Check E700. For Fujairah International Airport, review mentions the E700 as a direct bus option.
Watch events. Keep an eye out for occasional passenger activities, including games and prize giveaways.
Plan the visit
Practical details
Etisalat Bus Station - 20 - 19 42nd St
Al Twar 4, Dubai
| Mon | 6:00 AM – 12:00 AM |
| Tue | 6:00 AM – 12:00 AM |
| Wed | 6:00 AM – 12:00 AM |
| Thu | 6:00 AM – 12:00 AM |
| Fri | 6:00 AM – 12:00 AM |
| Sat | 6:00 AM – 12:00 AM |
| Sun | 6:00 AM – 12:00 AM |
Popular Mentions
E411 bus
The E411 is mentioned as a bus passengers may need help locating when travelling towards Ajman.
E700 Bus for direct to Fujairah International Airport
The E700 is mentioned as a direct bus route to Fujairah International Airport.
One Day. Millions of Journeys
This passenger activity included a stamping process supported by station staff.
spin game
A passenger mentions joining a spin game and winning an NOL card with balance.
Common Concerns
Busy periods
The station can become busy around office hours, particularly in the morning and evening.
DXB
LOCAL
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The Bottom Line
RTA Bus Station Etisalat is a practical public-transport hub in Al Twar, especially useful for daily bus travel and metro transfers. You can catch routes such as the E411 towards Ajman or the E700 towards Fujairah International Airport, and the station has clear signs, seating and free Wi‑Fi for the wait. The strongest theme in the reviews is the customer service desk.
Passengers describe getting misplaced bags, phones, wallets and laptop bags back after leaving them on buses or in the station. That makes the desk worth knowing about before you need it: head there promptly if something goes missing and explain the bus or location involved. The station is generally described as clean, organised and easy to use, with buses and connections often reported as punctual.
Staff also help with route-finding and resolving issues, and one review mentions water being offered on a hot afternoon. Occasional activities add a lighter touch, including a spin game where a passenger won an NOL card. The main caution is timing.
The station can get busy around office hours, especially mornings and evenings, so allow a little extra time when travelling then. No customer-reported prices were provided.