Quick printing
The RTA kiosk printed one visitor’s driving licence in two minutes.
RTA Customer Happiness Center - Al Manara
Al Safa
RTA Customer Happiness Center - Al Manara is a transport-services kiosk in Al Safa for tasks such as driving-licence conversion, licence replacement and kiosk printing. Reviews suggest some visits are remarkably quick, including one licence conversion completed in 12 minutes and one licence printed in two.
Reputation Score
3.6
★★★★☆
263 ratings
Source: Google Maps
The Good Stuff
Fast conversion
One visitor completed a driving-licence conversion in 12 minutes, from entering to leaving with the new licence.
Quick replacement
A separate visit for replacing a driving licence was completed in under an hour.
Clear advice
A visitor received clear information about the RTA apps and French licence conversion process, then successfully opened an app account.
Helpful support
Some visitors report that staff resolved complicated issues within a few minutes.
Tips for a Better Visit
Arrive early. Come early in the morning and avoid rush hour because parking is limited and the office may close early.
Check hours. Check the operating hours before travelling; one visitor said the office closes early.
Budget eye test. For a licence change, allow for the customer-reported 185 AED eye-test charge before the rest of the process.
Wear trousers. Men visiting for licence services should wear trousers rather than shorts, according to one visitor’s experience.
Confirm channels. For permits or NOL passes, confirm the correct service channel first because customers reported being sent between stations, machines and customer care.
Plan the visit
Practical details
Dubai Municipality, Al Manara Center, Sheikh Zayed Rd Near Noor Bank Metro Station
Al Safa 2 - Al Safa, Dubai
| Mon | 8:00 AM – 7:30 PM |
| Tue | 8:00 AM – 7:30 PM |
| Wed | 8:00 AM – 7:30 PM |
| Thu | 8:00 AM – 7:30 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Tourist POD permit
A visitor came specifically to create a tourist POD permit but was redirected when the centre’s system was reportedly unavailable.
NOL card monthly travel pass
One review describes a monthly NOL travel pass showing “Initialized” and not working on buses, requiring follow-up with customer care and station staff.
Common Concerns
Poor coordination
A monthly NOL pass problem led one customer between stations and customer care for nearly one and a half hours without resolution.
Branch referrals
A tourist POD permit request was redirected to another branch after the centre reportedly said its system was not working.
Queue disorder
One visitor reported no tickets, people moving ahead and a long wait.
Limited parking
Parking is described as limited, which can make busy periods inconvenient.
Kiosk delays
A smart-kiosk repair was described as slow, with the machine left unattended without instructions.
DXB
LOCAL
LOCAL
The Bottom Line
RTA Customer Happiness Center - Al Manara is a transport-services kiosk in Al Safa, where visitors use RTA systems for tasks such as driving-licence conversion, licence replacement and kiosk printing. Reviews suggest it can be remarkably quick: one licence conversion took 12 minutes, while another licence was printed in two minutes. That speed is not guaranteed.
The strongest pattern is helpful, patient service during licence-related visits, but there are also reports of no queue system, long waits and inconsistent guidance. A tourist POD permit visitor was redirected to another branch because the system was reportedly not working; a NOL monthly pass problem sent another customer between stations and customer care for nearly an hour and a half. If you are changing a licence, one visitor reported an eye test at 185 AED and six-dirham off-street parking, then finishing in under 10 minutes after arriving at 7:30am.
That review also says men should wear trousers rather than shorts, and that cash payment may require having 1,000 AED available. Treat these as customer-reported details, not a current fee schedule. Parking is limited, so early morning is the safer bet.
Check operating hours before setting out, and if your request involves a permit, website, NOL pass or smart kiosk, confirm the correct channel first; several reviews describe outages or customers being sent elsewhere.