Same-Day Jobs
Some customers say urgent and same-day deliveries have worked when other couriers refused the request.
RUNWAY EXPRESS COURIER SERVICES LLC
Al Qusais
Runway Express Courier Services LLC is a courier service in Al Qusais, used for parcel and document deliveries, including urgent and same-day jobs. Reviews include a Dubai-to-Abu Dhabi document accepted after midday and parcels arriving before a customer’s duty hours, though reliability and communication are recurring concerns.
Reputation Score
2.2
★★☆☆☆
431 ratings
Source: Google Maps
The Good Stuff
Fast Pickup
One customer reported fast pickup, on-time delivery and careful parcel handling.
Early Arrival
A parcel sent the previous night arrived before the recipient’s duty hours the next day.
Late Acceptance
A customer said the company accepted a Dubai-to-Abu Dhabi document after midday and delivered it on time.
Repeat Use
Some customers report using the service repeatedly, including for handmade gifts since 2023.
Tips for a Better Visit
Confirm Timing. Get a firm delivery window before sending; one customer waited nearly five hours after being told the order was coming.
Verify Address. Double-check the destination before dispatch, as one parcel was delivered to a different location and person.
Plan Access. For apartment pickups, ask about parking and door-to-door collection in advance; some drivers asked customers to come downstairs.
Protect Fragile Items. Use extra protection or consider another courier for fragile goods, given reports of broken items and damaged bottles.
Keep Records. Save booking details and delivery promises so you have a clear record if the parcel is delayed or misdirected.
Allow Buffer. Do not rely on the promised date for flights or other deadlines; one Abu Dhabi parcel was still undelivered before a 7am flight.
Plan the visit
Practical details
13th St
Al Qusais Ind. Second, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | Closed |
Common Concerns
Poor Communication
Multiple customers describe unanswered calls and messages, including a parcel where nobody responded despite repeated follow-ups.
Late Deliveries
Reviews describe missed same-day promises, two-day delays and delivery windows that shift without clear updates.
Rude Staff
Customers report rude drivers, shouting and calls being disconnected while they were still speaking.
Handling Damage
Some customers say parcels arrived broken, including a shipment where half of 20 bottles were damaged.
Pickup Friction
Several apartment customers were told to come downstairs, including one carrying a heavy parcel because the driver cited parking.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
30 aed
per item
“i have no problem with them even they charge 30 aed per item before”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Runway Express Courier Services LLC handles parcel and document deliveries from Al Qusais, with reviews specifically mentioning urgent jobs, same-day delivery and Dubai-to-Abu Dhabi document service. That speed can be useful when another courier refuses a late request: one customer said Runway accepted a document after midday and delivered it on time. Another received a parcel before duty hours after it was sent the previous night.
The experience is notably uneven. Several customers report successful, careful and punctual deliveries, but the larger body of recent feedback raises serious concerns about unanswered calls, delayed parcels and vague updates. Some reviewers waited two days or more, had to collect shipments from a warehouse, or were told to come downstairs because a driver said there was no parking.
For apartment pickups, confirm whether collection will be from your door. Packaging and accountability also deserve caution. Reviews describe broken goods, including half of a 20-bottle shipment, and one parcel delivered to the wrong location and person.
Staff manner is another recurring complaint, with reports of shouting, dismissive replies and disconnected calls. Confirm the address, delivery window and handling expectations in writing, keep a buffer for time-sensitive shipments, and think carefully before sending fragile or high-value items. One customer reported being charged 30 AED per item in the past, but this should not be treated as a current price.