Motor claims
Several customers describe quick approvals, active coordination and straightforward motor-claim handling after accidents.
Salama Insurance | Head Office
Oud Metha
Salama Insurance is a Sharia-compliant Takaful insurance provider with its head office in Oud Metha. Reviews make its motor-claims service the clearest reason to consider it: customers describe quick approvals and repairs through garages including Al Gouth Auto Repairing Garage and Al Khumaseyah Auto Maintenance Workshop.
Reputation Score
3.4
★★★☆☆
1,610 ratings
Source: Google Maps
The Good Stuff
Garage network
Al Gouth Auto Repairing Garage is praised for genuine parts, updates, fast approvals and repairs that made cars look new.
Fast repairs
One customer received a repaired car in perfect condition after two days through King Road Autos Repairing.
Quick responses
A recent customer said calls were answered quickly and queries were acted on fast.
Accident support
Reviews describe smooth support after major accidents, including during Eid holidays, with the repair process handled quickly.
Workshop choice
Customers have reported clean, satisfactory work and timely paint repairs at Al Khumaseyah after Salama referrals.
Tips for a Better Visit
Read terms. Before buying or renewing, read every policy term carefully; one review reports conditions were not explained upfront.
Keep records. Save emails, ticket numbers and submitted documents, as some claimants report needing extensive follow-up for months.
Confirm garage. After an accident, ask which approved garage will handle the car; reviews specifically mention Al Gouth Auto Repairing Garage.
Check renewal. Confirm renewal eligibility before relying on the policy, since one long-term customer said a new policy made renewal impossible.
Check uploads. For medical reimbursement, check that the app accepts all required proof; one reviewer found Lumi by Nextcare limited document uploads.
Plan the visit
Practical details
Block A - 4th Floor - Sheikh Rashid Rd
Oud Metha, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
MIK Garage
Customers mention MIK Garage for experienced staff and satisfactory accident repairs.
RAK Arabia Auto Services Abu Dhabi
One customer describes a detailed inspection, regular updates and a smooth end-to-end repair process.
Lumi by Nextcare app
The app is used for medical reimbursement claims, although one review reports limited options for uploading documents.
Common Concerns
Claim delays
Some customers report claims remaining unresolved for months, with repeated reminders and no meaningful email response.
Poor follow-up
A car-rental reimbursement of 510 AED was still unpaid after more than 45 days despite repeated calls.
Policy clarity
One review says important policy terms were not explained at purchase, creating problems during after-sales claims.
Plan losses
A seven-year investment plan review cites large fee deductions, account neglect and slow encashment, with the product judged unsuitable.
Medical approval
A hospital procedure was reportedly held up while Mednet waited for Salama confirmation and calls went unanswered.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
510 AED
car rental payment
“After speaking with the CSR regarding the car rental payment of 510 AED, I signed all the documents required by the Salama team and submitted them via email”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
Salama Insurance is a Sharia-compliant Takaful provider with its head office in Oud Metha. For car owners, the most useful service is the motor-claims process: reviews describe fast approvals, regular coordination and repairs through approved garages such as Al Gouth Auto Repairing Garage, Al Khumaseyah Auto Maintenance Workshop, MIK Garage and RAK Arabia Auto Services Abu Dhabi. The garage experience can be genuinely smooth.
Customers mention genuine parts at Al Gouth, a car returned in perfect condition in two days by King Road Autos Repairing, and helpful updates during repairs. That makes Salama worth considering when the claim follows the expected route and the assigned workshop is responsive. The main caution is consistency.
Other customers describe unanswered emails, repeated calls, vague updates and claims still open after three months. One reimbursement for a 510 AED car-rental payment reportedly remained outstanding for more than 45 days. Reviews also raise concerns about policy terms not being explained at purchase, renewal eligibility changing, and an investment plan losing money to fees while encashment took too long.
Read the policy carefully before buying, confirm renewal conditions, and keep every ticket, email and document. For health reimbursement, check upload limits in the Lumi by Nextcare app before submitting a claim.