Refund completion
One customer received a full AED 20,000 booking refund after the case was taken over by Customer Relations.
Samana Headquarters
Business Bay
Samana Headquarters is a Dubai real estate developer in Business Bay, focused on off-plan residential and commercial property. Reviews point to flexible payment plans, apartment purchases and related support such as refunds, NOC requests and payment administration, though the post-sale experience can vary sharply.
Reputation Score
3.9
★★★★☆
458 ratings
Source: Google Maps
The Good Stuff
NOC support
NOC requests were described as smooth when the responsible team provided clear explanations and regular updates.
Payment options
A review highlights an eight-year payment plan, which may appeal to buyers seeking longer-term instalments.
Rental example
One investor rented a Samana Hills suite on Airbnb and reported repeat guests and positive family feedback.
Pool feature
A customer specifically mentioned swimming pools being included with apartments across the projects.
Management response
In one disputed broker case, management reviewed the matter, listened and responded to calls and emails.
Tips for a Better Visit
Get it written. Put every promise, refund condition and delivery date in writing rather than relying on verbal assurances.
Check statements. Compare the payment-plan PDF with the Statement of Account before paying; one buyer found different due dates and penalties.
Keep receipts. Save dated transfer proof, payment receipts and emails, since reviews describe missing receipts and disputed payment records.
Confirm handover. Check the contractual delivery year, not just the sales explanation; one buyer was told December 2027 but found 2028 in the contract.
Clarify handover. For refunds or finance matters, ask to be introduced to the correct department immediately so ownership is clear.
Verify fees. Ask in advance about card-payment charges and whether AMEX is accepted; one buyer reported a 2.5% charge and no AMEX option.
Plan the visit
Practical details
3rd, 4th, 6th floor Building 7
Business Bay - Bay Square, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Common Concerns
Refund delays
Several buyers describe refunds taking months, with unclear ownership, changing timelines or limited responses.
Payment disputes
Reviews report missing receipts, incorrect statements and penalties despite customers saying payments were made on time.
Project delays
Buyers report substantial construction delays, including one project described as only 23% complete after 2.5 years.
Weak communication
Post-sale emails and calls are repeatedly described as unanswered, with customers having to chase several departments.
Sales clarity
Some customers describe advertised prices changing before purchase and verbal delivery promises differing from the contract.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 20,000
booking amount
“I had booked an apartment with Samana Developers and paid a booking amount of AED 20,000”Google review · August 2026
DXB
LOCAL
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The Bottom Line
Samana Headquarters is a real estate developer in Business Bay where customers can explore off-plan apartments and commercial units, including projects marketed with payment plans. One review highlights an eight-year plan, while another investor bought a Samana Hills suite and rented it on Airbnb. Swimming pools attached to apartments are also mentioned in customer feedback.
The strongest positive experiences are tied to specific support processes. Reviews describe NOC requests becoming straightforward when updates were regular, and one cancelled booking eventually ended with the full AED 20,000 refunded. That said, the refund took a little over two months, and other customers report waiting much longer.
The main caution is what happens after payment. Buyers describe missing receipts, inconsistent Statements of Account, disputed penalties and unanswered emails. 5 years, while another said a project was pushed back by 18 months.
Some also say advertised prices or verbal delivery dates differed from later paperwork. If you visit or enquire, treat the paperwork as the reference point. Get payment dates, fees, refund terms and handover timing in writing, keep every receipt, and compare your payment-plan PDF with the Statement of Account before committing.