Duct cleaning
Customers describe thorough duct cleaning with covered floors and apartments left free of mess.
Samra Facilities Inc - AC Repair & Maintenance
Business Bay
Samra Facilities is a property-maintenance company serving Business Bay, with review-backed work ranging from AC and duct cleaning to urgent plumbing repairs. Customers also use it for installations and broader home or office maintenance, though communication experiences vary noticeably.
Reputation Score
4.7
★★★★★
134 ratings
Source: Google Maps
The Good Stuff
AC repairs
A leaky AC unit was repaired the next day, with the issue explained and no further problems reported.
Fast plumbing
An urgent leak in Palm Jumeirah received an immediate team response and a successful repair.
Clean work
One long-term AC and tile project was cleaned up at the end of each day, with furniture and floors protected.
Installations
A three-system ducted AC replacement was completed in two days, with the space left almost as clean as before.
Honest repairs
A water heater was repaired instead of replaced, saving the customer time and money.
Tips for a Better Visit
Confirm access. Before AC disinfection, confirm the spray and any roof access requirements in writing so the team arrives prepared.
Reconfirm timing. Reconfirm the appointment shortly before arrival and avoid booking when a missed visit would cost you several hours.
Clarify scope. For carpentry or electrical work, agree the exact repair scope and completion plan before paying a large deposit.
Protect surfaces. Ask whether floors and furniture will be covered during duct or AC work; one customer specifically valued that precaution.
Plan the visit
Practical details
Prime Tower - 021 31st floor
Business Bay, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
AC and duct cleaning services
Customers book combined AC servicing and duct cleaning, with one review describing the work as good value.
FCU installation
An FCU installation was completed professionally after the team arrived on time.
Emergency plumbing
Emergency plumbing is mentioned alongside electrical and AC work, including a successful urgent leak repair.
AC motor
An office customer reported a quick replacement of an AC motor after a last-minute request.
Valve flushing and duct cleaning
A Business Bay visit covered valve flushing and duct cleaning, followed by actuator and thermostat work.
Common Concerns
Missed visits
Several customers report confirmed appointments being delayed or missed entirely, sometimes after hours of waiting.
Poor communication
Reviews describe rude WhatsApp replies, unanswered calls and long delays responding to follow-ups.
Incomplete work
An AC disinfection booking lacked the agreed spray and roof-access preparation, leaving the job incomplete.
Workmanship issues
One carpentry customer says a supposed drawer was left as an unattached wooden box and follow-up stopped after payment.
Refund delays
One customer says recovering a promised refund took several months despite repeated communication.
DXB
LOCAL
LOCAL
The Bottom Line
Samra Facilities handles property maintenance in and around Business Bay, with customers booking AC repairs, duct cleaning, installations and plumbing call-outs. The strongest reviews are specific: a leaky AC was repaired the next day, a three-system ducted AC replacement took two days, and an urgent plumbing team was sent out immediately. Duct-cleaning customers also mention careful covering of floors and furniture.
The technician experience can be very good. Reviews describe skilled, organised teams, clean work areas and an honest water-heater repair that avoided an unnecessary replacement. One Business Bay customer also said the team repaired an AC and replaced a fuse during the same visit.
These examples make Samra worth considering when the job is clearly defined and the crew is properly briefed. The main caution is coordination. Multiple recent reviews report confirmed appointments that were delayed or missed, unanswered calls and rude WhatsApp communication.
One AC disinfection visit lacked the agreed disinfectant spray and roof-access preparation, while a separate carpentry job was reportedly left unfinished after 70 percent payment. Before booking, confirm the arrival window, materials, access requirements, scope and payment or refund terms in writing.