Commercial matching
The commercial team matched an office search in Business Bay to the client’s operational needs and budget, then handled the lease negotiation smoothly.
Sapphire Real Estate DMCC (JLT)
Jumeirah Lake Towers
Sapphire Real Estate DMCC is a Jumeirah Lake Towers-based agency handling residential rentals, property management and commercial searches. Reviews describe well-organized office-space searches and smooth paperwork, but also raise serious concerns about maintenance, communication, deposits and contract follow-through.
Reputation Score
3.1
★★★☆☆
120 ratings
Source: Google Maps
The Good Stuff
Smooth paperwork
Some renters describe documents, payments, registrations and move-in coordination being completed clearly and without hassle.
Responsive management
Several longer-term tenants report prompt help with everyday tenancy concerns and maintenance follow-up.
Helpful guidance
Reviews describe patient guidance from enquiry through final move-in, including paperwork and coordination.
Recent revamp
One recent review says new management has made the atmosphere, service and organization feel more professional and customer-focused.
Tips for a Better Visit
Document condition. Photograph the property and existing damage before moving in; one tenant disputed nearly 2,000 dirhams in painting and cleaning charges.
Confirm Ejari. Ask for the Ejari contract before relying on the tenancy arrangement, as one review says it was still missing after five months.
Get repairs written. Keep maintenance requests and promised visit dates in writing; reviews describe contractors missing schedules and leaving work unfinished.
Check access. Test building and parking cards immediately after moving in and escalate quickly if they fail, since one tenant waited over three weeks.
Clarify deductions. Request a written breakdown and timing for any security-deposit refund before vacating, because some customers report waiting after final inspection.
Plan the visit
Practical details
Mazaya Business Avenue Bldg. BB1 Office # 1604
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:30 AM – 6:00 PM |
| Tue | 9:30 AM – 6:00 PM |
| Wed | 9:30 AM – 6:00 PM |
| Thu | 9:30 AM – 6:00 PM |
| Fri | 9:30 AM – 6:00 PM |
| Sat | 9:30 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
Sapphire Property Management
Customers mention using Sapphire Property Management for ongoing rental-property support and maintenance coordination.
Ejari contract
An Ejari contract is part of the rental paperwork customers expect, although one review reports a lengthy delay in receiving it.
Common Concerns
Maintenance delays
Tenants report unresolved leaks, AC faults and even seven days without hot water despite repeated follow-ups.
Deposit disputes
Multiple reviews allege delayed or reduced security-deposit refunds after move-out, sometimes with disputed cleaning or repair deductions.
Poor communication
Some customers say messages and calls were ignored, with promised callbacks or visits not happening.
Contract issues
Reviews mention not receiving an Ejari contract for five months and being refused a landlord-signed contract.
Access problems
One tenant says building and parking access cards remained unusable for more than three weeks after moving in.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2000 aed
contract renewal
“They take every year 2000 aed for contract renewal and they don’t do the maintenance properly”Google review · October 2022
DXB
LOCAL
LOCAL
The Bottom Line
Sapphire Real Estate DMCC in Jumeirah Lake Towers handles residential rentals, property management and commercial office searches. The strongest review-backed use case is a guided transaction: a Business Bay office search was matched to operational requirements and budget, while other customers describe help with rental paperwork, payments, registrations and move-in coordination. There is a clear split in the feedback.
Some tenants report years of professional, responsive management, prompt maintenance help and smooth renewals. Recent reviews also describe a more organized, customer-focused experience after new management and praise the agency’s handling of commercial leasing. The cautions are substantial.
Other renters describe unanswered messages, delayed repairs, unusable access cards, missing Ejari paperwork and disputes over security-deposit deductions. Examples include a recurring washroom ceiling leak, seven days without hot water and a final deposit still outstanding after inspection. These are not minor inconveniences if you are moving into a managed property.
Before signing, get the Ejari and landlord-signed contract, document the property’s condition with photos, test building and parking access, and keep repair requests in writing. Ask for the deposit-return process and any fees in writing too. The overall record suggests that the individual handling your file and the specific property may make a major difference.
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