Trip planning
A Kerala itinerary covering Kochi, Munnar, Alleppey and Thekkady was planned in advance without reported issues; the houseboat was the highlight.
SATA - Sharjah Airport Travel Agency - Al Karama
Al Karama
SATA is a travel agency in Al Karama handling flight and hotel bookings, visa applications and organised holidays. Reviews are strongest around carefully arranged itineraries—from a Kerala route with a highlighted houseboat to a Kazakhstan tour with flights, excursions and a conveniently located hotel—though visa follow-up is uneven.
Reputation Score
3.9
★★★★☆
141 ratings
Source: Google Maps
The Good Stuff
Visa guidance
One Canada visa applicant praised the clear instructions, document checks and on-time submission support throughout the process.
School trips
The agency has arranged school travel with flights, hotels, transport, food and visa-interview support included in the planning.
Hotel choices
A traveller to Armenia specifically liked both the selected hotel and the local tour operator.
Clear process
Some recent customers describe the booking process as easy, well communicated and low-stress.
Accessible branch
One review notes that the Karama branch is in an easily accessible location and highlights its holiday packages.
Tips for a Better Visit
Get receipts. Request a receipt for every visa-related payment, especially where fines or extra charges are involved.
Check documents. Before submission, ask the agent to verify every passport attachment; one child-visa application was delayed after a document was missed.
Confirm inclusions. For school or group trips, get the itinerary in writing and confirm whether visas, flights, hotels, transport and food are included.
Allow time. Build extra time into visit-visa plans and confirm the application status before travel, as one customer was left waiting at Sharjah Airport.
Plan the visit
Practical details
D77
Al Karama, Dubai
| Mon | 8:00 AM – 9:00 PM |
| Tue | 8:00 AM – 9:00 PM |
| Wed | 8:00 AM – 9:00 PM |
| Thu | 8:00 AM – 9:00 PM |
| Fri | 8:00 AM – 9:00 PM |
| Sat | 8:00 AM – 9:00 PM |
| Sun | Closed |
Popular Mentions
UAE visit visas
A long-term customer says SATA has handled UAE visit visas alongside broader family travel requirements.
school trip to the USA and NASA
A seven-day school trip included visa interviews, flights, hotels, transport and food through to the end of the journey.
Egypt tour
One customer specifically praised the agency after an Egypt tour arranged by the office team.
Al Maty - Kazakhstan
The four-night, five-day Kazakhstan trip included hotels, flights and excursions, with a reviewer praising its pacing and arrangements.
desert safari
A customer booked a Dubai desert safari through the agency and described the experience as fun.
Common Concerns
Visa follow-up
Several reviews report unanswered calls, WhatsApp messages and weak follow-up on visit-visa applications.
Fee disputes
One visit-visa complaint alleges extra fines and says the customer was not given a receipt after payment.
Slow support
A flight-booking review describes calls going unanswered for hours and emails taking days to receive useful replies.
Document errors
A child-visa application reportedly missed a passport attachment, delaying resubmission and requiring extra in-person intervention.
Branch service
One customer described a payment visit as poor, saying the agent appeared more focused on a phone than the customer.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
50 dirhams
daily immigration fee
“Assured by the agent that there would be no absconding or additional fines, except for a daily immigration fee of 50 dirhams everyday”Google review · May 2024
DXB
LOCAL
LOCAL
The Bottom Line
SATA’s Karama branch is a travel agency for flight and hotel bookings, visa assistance, holiday packages and organised group travel. The review picture is strongest for itinerary planning: customers describe a Kerala trip covering Kochi, Munnar, Alleppey and Thekkady, an Armenia trip with a well-chosen hotel and local operator, and a Kazakhstan tour with flights, excursions and accommodation arranged together. School travel is another clear strength in the reviews.
A seven-day USA and NASA trip included visa-interview arrangements, flights, hotels, transport and food, while another review says the children’s trip was well organised and educational. That makes the agency worth considering when several moving parts need coordinating rather than when you only need a simple ticket. Visa service needs more caution.
Some customers praise clear document guidance and quick processing, but others report unanswered calls, poor status follow-up, delayed applications and a missed passport attachment. One complaint also alleges extra fines and no receipt. If you use the branch for a visa, confirm every document before submission, ask how progress will be communicated, and keep receipts for all payments.
The reviews suggest a noticeable difference between smooth, well-managed bookings and frustrating visa-support experiences.