Family Help
A family traveller received a baby bassinet and a seat change to accommodate an infant.
Saudi Arabian Airlines
Al Garhoud
Saudi Arabian Airlines serves Dubai travellers from Al Garhoud with routes such as Dubai–Jeddah and onward connections. Reviews describe clean newer aircraft, generous economy touches such as amenity kits and free message-only Wi‑Fi, though disruption handling can be uneven.
Reputation Score
3.9
★★★★☆
494 ratings
Source: Google Maps
The Good Stuff
Comfortable Cabins
One Dubai–Jeddah traveller reported a clean, well-maintained new plane with ample foot room.
Economy Perks
An economy passenger received socks, toiletries, an eye mask and a toddler activity kit.
In-flight Food
Reviews mention meals including chicken and rice, hot pizza, eggs, sausages and muffins.
Friendly Crew
Some passengers found the flight attendants courteous and particularly patient with young children.
Tips for a Better Visit
Check Conditions. Read change and cancellation rules before paying; one passenger could not alter a child’s ticket after a visa issue.
Confirm Transit. Recheck connection times after booking and before departure, especially when travelling with a young child.
Protect Bags. Photograph luggage before check-in and keep every baggage-claim reference; damaged and lost bags were hard to track.
Request Early. If travelling with an infant, ask about a bassinet and suitable seats before boarding rather than waiting until the flight.
Expect Delays. Leave extra time for connections: one six-hour delay also involved repeated gate changes and confusion.
Plan the visit
Practical details
Terminal 1, Dubai International Airport - Parking B - Airport Rd
Dubai Int'l Airport, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Popular Mentions
goodie bag
A toddler received a goodie bag with a charger and activity kit during the journey.
free
One traveller reported free in-flight Wi‑Fi for checking and replying to messages.
ALFURSAN
A review says ALFURSAN made waiting time more enjoyable, though it does not explain the specific access conditions.
Common Concerns
Disruption Support
Cancelled and rescheduled flights were repeatedly linked to poor communication and limited help finding alternatives.
Baggage Claims
Several reviews describe lost or damaged luggage followed by delayed updates, broken forms or no compensation.
Refund Delays
One passenger said a refund was still outstanding more than two months after the stated four-to-six-week timeframe.
Seat Issues
Passengers reported paid window or extra-legroom seats being replaced with different seats, including a seat beside a windowless panel.
Long Layovers
A schedule change left one family facing a 14-hour Jeddah transit without hotel or transit-visa assistance.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3600AED
replacement of my child ticket
“You made me pay more than 3600AED for a replacement of my child ticket just because I made a mistake in his first name and put mine instead!! this is horrible and non justifiable”Google review · April 2024
DXB
LOCAL
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The Bottom Line
Saudi Arabian Airlines is a Dubai-based option for routes such as Dubai to Jeddah, with onward connections to cities including London, Paris and the United States. The better reviews describe clean aircraft, comfortable foot room, friendly crew and thoughtful touches in economy. One family received a baby bassinet and changed seats, while another received toddler goodie bags, socks, toiletries and an eye mask.
Food is another bright spot in the strongest account: chicken and rice with carrots and a coffee dessert on one sector, then hot pizza, eggs, hash browns, sausages and a muffin on the next. Free Wi‑Fi was useful for checking and answering messages. Some passengers also praise the booking website, app and straightforward check-in.
The main caution is what happens when plans go wrong. Reviews report cancellations, repeated rescheduling, six-hour delays and a 14-hour Jeddah layover without hotel or transit-visa help. Lost or damaged baggage, delayed refunds and paid-seat mismatches recur, with callers often passed between departments.
Check fare restrictions, transit arrangements and seat details carefully, keep baggage paperwork, and allow plenty of connection time. Service appears capable on a smooth flight but much less dependable during disruption.