Security Training
Reviews describe well-structured security courses with knowledgeable instructors, practical classes and law lessons.
Security Industry Regulatory Agency (SIRA)
Muhaisnah
SIRA is Dubai’s government regulator for the security industry, with services covering security training, licensing and related approvals. In Muhaisnah, visitors use it for practical courses such as Security Guard and CCTV Operator training, as well as company and NOC processes.
Reputation Score
4.8
★★★★★
2,896 ratings
Source: Google Maps
The Good Stuff
CCTV Course
The CCTV Operator course included online teaching, practical classes and law lessons, with a successful result reported afterward.
NOC Support
Several visitors say staff explained NOC procedures clearly and helped resolve or approve applications quickly.
Issue Resolution
A visitor reported that a SIRA block at DED was removed in two minutes, showing that some specific issues can be handled very quickly.
Clear Guidance
Visitors report patient explanations for new-company registration, portal questions and licensing requirements.
Organised Visit
One review describes clean, well-maintained facilities and smooth procedures that made the visit feel hassle free.
Technical Help
The IT and technical team is praised for helping visitors navigate the system and obtain necessary requirements.
Warm Welcome
Customer Happiness staff have provided refreshments and Arabic coffee during visits, alongside process support.
Tips for a Better Visit
Clarify Steps. For an NOC or licence request, ask for the procedure step by step and confirm what you must submit before starting.
Allow Time. Build in extra time for renewals or portal-related work, since one review reports repeated visits, emails and long delays.
Check Portal. If your issue involves the SIRA Portal, raise it clearly and keep following up; one case took almost 40 days to resolve.
Ask Requirements. Use the office for clarification on company registration or licensing requirements rather than guessing the next step.
Expect Waiting. Allow for possible queue time, as a visitor specifically requested more desktop computers to avoid waiting for a turn.
Training Options. If you are comparing courses, ask about both Security Guard and CCTV Operator training; visitors have attended each.
Plan the visit
Practical details
Tunis St - opposite to Etisalat Academy
Muhaisanah Second - Muhaisnah 2, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
SIRA Portal
The SIRA Portal is used for company-related processes, though one review reports a lengthy resolution for a portal problem.
SIRA card
Visitors also come to collect their SIRA card, with one review describing helpful support during collection.
Common Concerns
Slow Processing
A detailed review reports major delays even for renewals, with repeated visits and emails needed.
Portal Delays
One company reported going back and forth for almost 40 days before its SIRA Portal problem was resolved.
Limited Desktops
A visitor said more desktop computers were needed to reduce waiting for a turn.
Inconsistent Advice
One review says customer-service guidance differed from what the office communicated, complicating a renewal request.
Service Complaint
A visitor reported being refused portal clarification and described only one counter as operating during that visit.
DXB
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The Bottom Line
SIRA in Muhaisnah is a government office for security-industry regulation, licensing, approvals and training. Visitors come for Security Guard training, CCTV Operator training, NOC applications and company-registration guidance. The strongest pattern in the reviews is hands-on help: staff have explained procedures step by step, resolved a SIRA block at DED in two minutes and helped secure an NOC approval immediately.
The training side gets detailed praise. Reviews describe professional, well-structured classes with practical and law lessons, knowledgeable instructors and a welcoming environment. One CCTV Operator course combined online teaching with practical sessions; another visitor attended both Security Guard and CCTV Operator training and found the instructors supportive.
People of Determination training is also mentioned as clear and useful. For a routine visit, expect an organised, clean office and generally courteous support, with some visitors mentioning refreshments and Arabic coffee. The important caution is consistency: one company reported almost 40 days of back-and-forth over a SIRA Portal problem, while another described renewal delays, conflicting advice and repeated visits and emails.
Queueing and limited desktop computers have also been raised. Ask for the required steps and documents clearly, and allow extra time if your request involves a portal issue or renewal.