Juicy Burgers
The ShackBurger, Shack Stack and Double ShackBurger are repeatedly praised for strong flavour and fresh preparation.
Shake shack
Motor City
Shake Shack in Motor City is a counter-serve hamburger restaurant focused on burgers and frozen treats. Reviews point to the ShackBurger, chicken bites, cheese fries and milkshakes as the main reasons to stop by, with clean seating and a terrace for dining in.
Reputation Score
4.0
★★★★☆
542 ratings
Source: Google Maps
The Good Stuff
Chicken Bites
The chicken bites stand out as an underrated choice alongside the burgers.
Frozen Treats
Milkshakes and frozen desserts receive enthusiastic mentions, including the Kunafa ice cream and Orange Blood shake.
Clean Setting
The branch has a clean interior, an outside terrace and an open kitchen.
Helpful Staff
Several diners describe the team as friendly and helpful, including assistance with menu choices and app-related questions.
Easy Parking
Reviews mention complimentary parking, free road parking and limited free parking in First Avenue areas.
What to Eat at Shake shack How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Shake shack, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
Foods and drinks mentioned in reviews of Shake shack, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
Food 4
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Shackburger Net +3
“The taste is good but the size of the shack burger is a joke, order 2 if you are hungry.”
Positive 3Negative 0
Review excerpts
“The taste is good but the size of the shack burger is a joke, order 2 if you are hungry.”March 2026
“I live 5 mins from the motor city branch and we ordered fries, a chick’n shack burger, a shack burger and a drink. Shack burger and drink was fine but the fries seemed like they were from the previous night and was reheated in the microwave, they were so stale and dry, the chicken burger was also disappointing, it was also dry.”January 2023
-
Cheese fries Net +2
“•The best cheese fries ever!”
Positive 2Negative 0
Review excerpts
“•The best cheese fries ever!”March 2021
“Food: amazing taste. The shackburger is a classic, the cheese fries are delicious and the chicken bites are on another level (so underrated and yet so amazing).”March 2026
-
Shroom burger Net +2
“One of my favorite restaurants as it serves one of my favorite sandwiches ( shroom burger) ❤️”
Positive 2Negative 0
Review excerpts
“One of my favorite restaurants as it serves one of my favorite sandwiches ( shroom burger) ❤️”January 2023
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered.”February 2023
-
Smoke shack burger Net +2
“Tried the smoke Shack and shack stack burgers with cheese fries. Both burgers were excellent.”
Positive 2Negative 0
Review excerpts
“Tried the smoke Shack and shack stack burgers with cheese fries. Both burgers were excellent.”July 2023
“I tasted their Smoke Shack Burger, Chick N Shack Burger, Orange blood and Chocolate Milkshake, Cheesy Crinkle Fries & Red Velvet Cake. No doubt they serve the most delicious beef burgers. The newly introduced orange blood shake was the highlight for me. It was one of the best shakes I’ve had, definitely recommend it.”February 2021
Honorable mentions (8)
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Black truffle burger Net +1
“I recently visited Shake Shack and tried the Double ShackBurger, Black Truffle Burger, and fries—everything was delicious! The quality of the burgers was impressive: juicy, flavorful, and freshly prepared. The Black Truffle Burger had a rich and unique taste that stood out in the best way.”
Positive 1Negative 0
Review excerpts
“I recently visited Shake Shack and tried the Double ShackBurger, Black Truffle Burger, and fries—everything was delicious! The quality of the burgers was impressive: juicy, flavorful, and freshly prepared. The Black Truffle Burger had a rich and unique taste that stood out in the best way.”July 2025
-
Chipotle chicken burger Net +1
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered.”
Positive 1Negative 0
Review excerpts
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered.”February 2023
-
Double shackburger Net +1
“I recently visited Shake Shack and tried the Double ShackBurger, Black Truffle Burger, and fries—everything was delicious! The quality of the burgers was impressive: juicy, flavorful, and freshly prepared.”
Positive 1Negative 0
Review excerpts
“I recently visited Shake Shack and tried the Double ShackBurger, Black Truffle Burger, and fries—everything was delicious! The quality of the burgers was impressive: juicy, flavorful, and freshly prepared.”July 2025
-
Hot chick’n Net +1
“• Hot Chick’n is back 🤤”
Positive 1Negative 0
Review excerpts
“• Hot Chick’n is back 🤤”March 2021
-
Kunafa ice cream Net +1
“Shake Shack Motor city never disappoints. The burgers and fries are tasty, and the Kunafa ice cream was a pleasant surprise. I really enjoyed it.”
Positive 1Negative 0
Review excerpts
“Shake Shack Motor city never disappoints. The burgers and fries are tasty, and the Kunafa ice cream was a pleasant surprise. I really enjoyed it.”October 2025
-
Orange blood Net +1
“I tasted their Smoke Shack Burger, Chick N Shack Burger, Orange blood and Chocolate Milkshake, Cheesy Crinkle Fries & Red Velvet Cake. No doubt they serve the most delicious beef burgers. The newly introduced orange blood shake was the highlight for me. It was one of the best shakes I’ve had, definitely recommend it.”
Positive 1Negative 0
Review excerpts
“I tasted their Smoke Shack Burger, Chick N Shack Burger, Orange blood and Chocolate Milkshake, Cheesy Crinkle Fries & Red Velvet Cake. No doubt they serve the most delicious beef burgers. The newly introduced orange blood shake was the highlight for me. It was one of the best shakes I’ve had, definitely recommend it.”February 2021
-
Vanilla ice cream Net +1
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered. The chicken bites were a little salty... The rest everything was amazing... The ice cream in particular was velvety smooth and tasty...”
Positive 1Negative 0
Review excerpts
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered. The chicken bites were a little salty... The rest everything was amazing... The ice cream in particular was velvety smooth and tasty...”February 2023
-
Chicken bites Net 0
Mixed feedback
“Food: amazing taste. The shackburger is a classic, the cheese fries are delicious and the chicken bites are on another level (so underrated and yet so amazing).”
Positive 1Negative 1
Review excerpts
“Food: amazing taste. The shackburger is a classic, the cheese fries are delicious and the chicken bites are on another level (so underrated and yet so amazing).”March 2026
Drinks 1
-
Red velvette milkshake Net +1
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered.”
Positive 1Negative 0
Review excerpts
“We ordered Chipotle Chicken Burger, Vanilla ice cream, Shroom burger and Red Velvette Milkshake... We loved all that we ordered.”February 2023
What to Avoid (3)
Food 3
-
Black truffle fries Net −1
“My burger looks like a burger from a cafeteria, was cold and soggy!! Definitely did not expect this from a reputed company, and ordered black truffle fries which is the same like the original fries just comes with a truffle sauce absolutely disgusting! Never ordering again from here!”
Positive 0Negative 1
Critical review excerpts
“My burger looks like a burger from a cafeteria, was cold and soggy!! Definitely did not expect this from a reputed company, and ordered black truffle fries which is the same like the original fries just comes with a truffle sauce absolutely disgusting! Never ordering again from here!”May 2024
-
Cheeseburger Net −1
“This is how a cheeseburger in reality looks like. It is really not worth the money. And when it is on delivery every thing is cold”
Positive 0Negative 1
Critical review excerpts
“This is how a cheeseburger in reality looks like. It is really not worth the money. And when it is on delivery every thing is cold”September 2024
-
Double burger Net −1
“The worst experience I ever had in my life really I waited 55 mnt to get one double burger and they send me the meat and the little salad with no bread burger at all I’m really shocked”
Positive 0Negative 1
Critical review excerpts
“The worst experience I ever had in my life really I waited 55 mnt to get one double burger and they send me the meat and the little salad with no bread burger at all I’m really shocked”December 2024
Tips for a Better Visit
Dine In. Choose dining in when practical: one nearby Careem order reportedly faced a 90-minute delay and unanswered calls.
Order Two. If you arrive hungry, consider two ShackBurgers; a reviewer found the individual burger too small.
Use Discounts. Check Entertainer or Aura before paying; reviewers say these can make the higher menu price better value.
Check Delivery. Inspect delivery orders on arrival, especially burger components and dessert substitutions, because mistakes were reported.
Plan Parking. For First Avenue parking, reviews mention one hour free on the ground floor and three hours in the basement.
Plan the visit
Practical details
First Avenue Mall
Al Hebiah First - Dubai Motor City, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Delivery Delays
A Careem order from 1.4 km away reportedly waited over 90 minutes, with calls unanswered.
Small Burgers
Several diners find the burgers undersized; one reviewer advises ordering two when hungry.
Order Errors
Delivery mistakes included receiving ice cream instead of a vanilla milkshake and a burger without bread.
Inconsistent Food
Some delivery and takeaway reviews report cold, soggy, stale or dry food, while other visits were fresh.
Higher Prices
Reviews commonly describe the pricing as elevated compared with other burger chains.
DXB
LOCAL
LOCAL
The Bottom Line
Shake Shack in Motor City is a casual counter-serve burger stop where the ShackBurger is the safest starting point. Reviews also highlight the Shack Stack, Double ShackBurger, chicken bites and cheese fries, while the milkshakes and Kunafa ice cream give you a reason to stay for dessert. The food is not uniformly loved, but several regulars describe the burgers as juicy, freshly prepared and distinctive enough to justify returning.
The branch suits a relaxed dine-in meal: reviewers mention a clean interior, outside terrace, open kitchen and complimentary parking. First Avenue parking may also include one free hour on the ground floor or three hours in the basement, according to an older review. Staff feedback is mostly warm, with diners receiving help choosing from the menu and sorting out app or rewards issues.
There are two practical cautions. Burgers can feel small, so ordering two may make sense if you are especially hungry, and prices are described as higher than other chains. Delivery is the bigger gamble: reports include waits exceeding 90 minutes, cold or soggy food, a missing burger bun and a vanilla milkshake replaced with ice cream.
Dining in, or checking the order carefully when it arrives, is the safer approach. Entertainer and Aura discounts can improve the value.