Juicy burgers
Customers describe the beef burgers as fresh, juicy and flavourful, with the Double Beef Truffle Burger and Chili Beef Burger standing out.
Shake Shack
Dubai Hills Estate
Shake Shack in Dubai Hills Estate is a counter-serve hamburger restaurant focused on gourmet fast-food classics. Reviews point to juicy beef burgers, including the Double Beef Truffle Burger, alongside frozen treats such as ice cream and milkshakes, with a clean, relaxed dining room.
Reputation Score
4.7
★★★★★
1,047 ratings
Source: Google Maps
The Good Stuff
Truffle favourite
The Double Beef Truffle Burger is praised for juicy beef and an earthy truffle flavour that stays balanced rather than overpowering.
Helpful service
Reviews repeatedly describe the team as attentive and accommodating, including help with choosing meals and handling specific requests.
Family-friendly
One family reviewer found it a comfortable quick-bite option with a two-year-old, while another mentioned crayons and colouring pages for children.
Clean setting
The Dubai Hills branch is described as clean, bright, spacious, cosy and welcoming, with a lively but relaxed atmosphere.
Useful seating
Dining tables have wireless charging, and the branch also provides a handwash station and a self-service condiments area.
Freshly served
A reviewer said the food arrived fresh and hot, matching expectations for the brand rather than feeling like ordinary fast food.
Good sides
Alongside the burgers, customers specifically recommend the onion rings, cheese fries, chicken buffalo bites and strawberry milkshake.
What to Eat at Shake Shack How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Shake Shack, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Shake Shack got the most positive mentions in user reviews. Check them out!
Food 10
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Beef burger Net +1
“I tried the extra hot crispy chicken sandwich didn’t like it that much I prefer their beef burger.”
Positive 1Negative 0
Review excerpts
“I tried the extra hot crispy chicken sandwich didn’t like it that much I prefer their beef burger.”November 2023
-
Beef burgers Net +1
“Shake Shack has one of the best beef burgers I’ve had. They’re incredibly juicy and flavorful.”
Positive 1Negative 0
Review excerpts
“Shake Shack has one of the best beef burgers I’ve had. They’re incredibly juicy and flavorful.”December 2025
-
Black truffle burger Net +1
“We ordered the smokeshack and black truffle burger (double patty) and it was absolutely delicious! Highly recommend these two especially the black truffle burger and their lemonades are so refreshing.”
Positive 1Negative 0
Review excerpts
“We ordered the smokeshack and black truffle burger (double patty) and it was absolutely delicious! Highly recommend these two especially the black truffle burger and their lemonades are so refreshing.”September 2025
-
Cheesy fries Net +1
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”
Positive 1Negative 0
Review excerpts
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”November 2025
-
Chicken buffalo bites Net +1
“Chicken buffalo bites are so good.”
Positive 1Negative 0
Review excerpts
“Chicken buffalo bites are so good.”November 2023
-
Chicken shack Net +1
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”
Positive 1Negative 0
Review excerpts
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”November 2025
-
Chili beef burger Net +1
“I ordered the Double Beef Truffle Burger and the Chili Beef Burger, and both were packed with flavour. The truffle burger was rich and indulgent, with juicy beef and that unmistakable earthy truffle kick without being overpowering. The chili beef burger brought the heat just right, bold, savoury, and seriously satisfying.”
Positive 1Negative 0
Review excerpts
“I ordered the Double Beef Truffle Burger and the Chili Beef Burger, and both were packed with flavour. The truffle burger was rich and indulgent, with juicy beef and that unmistakable earthy truffle kick without being overpowering. The chili beef burger brought the heat just right, bold, savoury, and seriously satisfying.”January 2026
-
Double beef truffle burger Net +1
“I ordered the Double Beef Truffle Burger and the Chili Beef Burger, and both were packed with flavour. The truffle burger was rich and indulgent, with juicy beef and that unmistakable earthy truffle kick without being overpowering.”
Positive 1Negative 0
Review excerpts
“I ordered the Double Beef Truffle Burger and the Chili Beef Burger, and both were packed with flavour. The truffle burger was rich and indulgent, with juicy beef and that unmistakable earthy truffle kick without being overpowering.”January 2026
-
Double shack burger Net +1
“Double shack burger 🍔 yummyyyyyy”
Positive 1Negative 0
Review excerpts
“Double shack burger 🍔 yummyyyyyy”June 2025
-
Fries Net +1
“Fries were crispy and we also got truffle sauce on the side to have mixed with ketchup. Such a good combo!”
Positive 1Negative 0
Review excerpts
“Fries were crispy and we also got truffle sauce on the side to have mixed with ketchup. Such a good combo!”September 2025
Honorable mentions (3)
-
Onion rings Net +1
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”
Positive 1Negative 0
Review excerpts
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”November 2025
-
Roasted garlic burger Net +1
“I ordered 2 Roasted Garlic Burger with regular fries & regula cappuccino. I love the welcoming staff, their service, amazing ambience and the taste is best, i love what i ordered its juicy, flavorful ryt amount if crisp and very very tasty. 🤤 i used my entertainer buy1 get 1 free along with redemption of some Aura points.”
Positive 1Negative 0
Review excerpts
“I ordered 2 Roasted Garlic Burger with regular fries & regula cappuccino. I love the welcoming staff, their service, amazing ambience and the taste is best, i love what i ordered its juicy, flavorful ryt amount if crisp and very very tasty. 🤤 i used my entertainer buy1 get 1 free along with redemption of some Aura points.”September 2024
-
Smokeshack Net +1
“We ordered the smokeshack and black truffle burger (double patty) and it was absolutely delicious!”
Positive 1Negative 0
Review excerpts
“We ordered the smokeshack and black truffle burger (double patty) and it was absolutely delicious!”September 2025
Drinks 2
-
Lemon cherry soda Net +1
“I just came in thirsty and saw the lemon cherry soda, and i love it, but you know what i loved the most? The service I received, the guys are always attentive to you and running to get you the best on time service you could get, as someone who works in hospitality I’m impressed!”
Positive 1Negative 0
Review excerpts
“I just came in thirsty and saw the lemon cherry soda, and i love it, but you know what i loved the most? The service I received, the guys are always attentive to you and running to get you the best on time service you could get, as someone who works in hospitality I’m impressed!”January 2026
-
Strawberry milkshake Net +1
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”
Positive 1Negative 0
Review excerpts
“Also the food was delicious. Get the onion rings, cheesy fries, strawberry milkshake, chicken shack.”November 2025
What to Avoid (2)
Food 2
-
Extra hot crispy chicken sandwich Net −1
“I tried the extra hot crispy chicken sandwich didn’t like it that much I prefer their beef burger.”
Positive 0Negative 1
Critical review excerpts
“I tried the extra hot crispy chicken sandwich didn’t like it that much I prefer their beef burger.”November 2023
-
Veal bacon cheese fries Net −1
“I love SS but not this branch 🥲 the burger I was served was very dry with barely any sauce and I ordered veal bacon cheese fries which also came with barely any cheese even though I paid 37 dhs for it! Please learn from Yas mall branch they are generous.”
Positive 0Negative 1
Critical review excerpts
“I love SS but not this branch 🥲 the burger I was served was very dry with barely any sauce and I ordered veal bacon cheese fries which also came with barely any cheese even though I paid 37 dhs for it! Please learn from Yas mall branch they are generous.”May 2026
Tips for a Better Visit
Try truffle. For a richer order, consider the Double Beef Truffle Burger; one reviewer found its truffle flavour distinctive without being overpowering.
Check parking. The nearest parking mentioned by a customer is the cinema parking, useful when planning a mall visit.
Use offers. Check Entertainer before ordering, as one customer said the branch accepts it; Aura points were also mentioned in another visit.
Visit off-peak. Although one visit was completed in seven minutes, the reviewer described the branch as consistently busy, so quieter periods may be easier.
Ask about combos. If you are unsure what to order, ask whether a meal combo offers better value for your group.
Bring children. The branch has been described as suitable for a quick family bite, with crayons and colouring pages available for children.
Plan the visit
Practical details
Dubai Hills Mall - 1st floor Unit no. FF163
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Dry burger
One customer received a dry burger with barely any sauce, so consistency may vary between visits.
Sparse cheese
The same review said the veal bacon cheese fries had barely any cheese despite costing 37 dhs.
DXB
LOCAL
LOCAL
The Bottom Line
Shake Shack in Dubai Hills Estate is a counter-serve burger stop where the main draw is a flavourful beef burger with dependable sides and frozen treats. Reviews specifically mention the Double Beef Truffle Burger, Chili Beef Burger, cheese fries and strawberry milkshake, while another customer recommends the onion rings and chicken buffalo bites. The strongest theme is the service.
Customers describe the team as welcoming, attentive and willing to help narrow down the menu or handle special requests. Families get useful touches too: one reviewer said crayons and colouring pages kept the children occupied, and another found the branch cleaner than nearby fast-food alternatives. The dining area is described as clean, bright, spacious and relaxed, with wireless charging at the tables, a handwash station and self-service condiments.
There are a few consistency warnings. One customer received a dry burger with barely any sauce and veal bacon cheese fries with very little cheese, despite paying 37 dhs. The branch can also be busy, although one visit was completed in seven minutes.
Check Entertainer and Aura offers before ordering, and note that the cinema parking was mentioned as the nearest option. It is a practical Dubai Hills Mall choice when you want a quick burger meal with seating and family-friendly extras, but it is worth checking your order before settling in.