Helpful advice
Several shoppers received patient, knowledgeable guidance, including help choosing a laptop within budget and understanding Bose headphone models.
Sharaf DG Dubai Hills Mall
Dubai Hills Estate
Sharaf DG Dubai Hills Mall is an electronics and home-appliance store in Dubai Hills Estate, where you can shop for items such as laptops, headphones, TVs and washing machines. Reviews suggest the in-store buying help can be thoughtful, but delivery and after-sales follow-up deserve careful checking.
Reputation Score
2.9
★★★☆☆
437 ratings
Source: Google Maps
The Good Stuff
Polite service
One phone purchase was described as smooth, with polite and professional assistants who also helped with the trade-in option.
Defect support
Staff at this branch helped resolve an online defective-item return instead of sending the customer between branches.
Product choice
A reviewer praised the store’s selection after buying an Apple Watch, while others found useful options in cameras, laptops and home appliances.
Setup help
A purchase review says the assistant patiently explained the products and offered to set up the tablet or PC.
Tips for a Better Visit
Confirm delivery. Before paying, get the delivery date and stock status confirmed clearly; one promised same-day order missed a birthday deadline.
Check installation. For built-in or plumbed appliances, confirm installation in writing before payment and check the delivery team completes it.
Ask return fees. Ask for the exact return and restocking charges before buying appliances, as an unused cooker attracted a reported 15–20% fee.
Clarify trade-in. Confirm that your chosen brand qualifies for trade-in and check the service window before making a separate trip.
Inspect packaging. Inspect seals and packaging before opening personal-care devices; one epilator box had broken seals and hair particles inside.
Document defects. Photograph defects and keep service records, especially after repairs; one coffee machine returned with the same fault three times.
Plan the visit
Practical details
Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Sony BRAVIA 8
A customer bought this TV together with a Sony sound system and praised the product guidance and post-purchase setup support.
Sony sound system
The sound system was purchased with a Sony BRAVIA 8, although another review reported a long wait for a sound-system delivery.
Asus laptop
One customer praised the product knowledge and honest advice received while choosing an Asus laptop within budget.
Fujinon XF 70–300mm lens
A camera shopper bought this lens after receiving clear advice about Fujifilm equipment.
Common Concerns
Delivery delays
Multiple customers reported missed delivery promises, including a washing machine delayed by a driver who gave changing explanations.
Weak follow-up
Customers describe repeated calls, transfers and vague updates when deliveries, replacements or repairs were delayed.
Return charges
A customer requesting a same-day return of an unused cooker was quoted 15–20% restocking fees plus AED 150 delivery charges.
Stock problems
Reviews report products being confirmed as available, then revealed as out of stock after payment or several days of waiting.
Installation gaps
Some appliance buyers said promised installation was not completed, including a built-in fridge left unconnected on delivery.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
5099 dirhams
Asus tuf 15 top of the line laptop
“I went to buy the Asus tuf 15 top of the line laptop they had for 5099 dirhams and I am a returning customer so I asked if the laptop came with anything like a mouse or a bag”Google review · June 2024
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The Bottom Line
Sharaf DG Dubai Hills Mall is an electronics and home-appliance retailer in Dubai Hills Estate. You can shop for products such as Bose headphones, Asus laptops, Sony TVs and washing machines, with some reviewers praising the range and the quality of in-store advice. A phone purchase was smooth, and another shopper received patient help choosing headphones without feeling pressured.
The more serious concerns start after payment. Reviews describe missed or shifting delivery promises for washing machines, TVs, fridges and sound systems, sometimes with customers making repeated calls for updates. Stock information has also been unreliable: some orders were confirmed, paid for and later reported out of stock.
Appliance installation needs checking too; one built-in fridge arrived without being connected, while another customer waited ten days for a refrigerator water connection. Returns and warranty support are another reason to be cautious. Customers report restocking fees on unused appliances, delayed refunds and repeated repairs without a lasting fix.
Before buying, confirm stock, delivery timing, installation and return charges in writing. Inspect packaging and seals immediately, and keep photos and service paperwork if something arrives defective. The branch has helpful staff experiences, but the overall rating and the volume of after-sales complaints suggest that convenience at checkout does not always continue through delivery or support.