Office Setup
Business customers describe smooth network and device installations with careful, efficient technical support.
Sharaf DG Head Office
Al Garhoud
Sharaf DG Head Office is a Dubai electronics retailer and corporate IT-support operation in Al Garhoud. Reviews point to two distinct experiences: office installations such as WiFi access points and network setups can be smooth and technically careful, while online orders, delivery promises and refunds have drawn repeated complaints.
Reputation Score
3.0
★★★☆☆
425 ratings
Source: Google Maps
The Good Stuff
WiFi Access
WiFi Access Points were repeatedly reported as reliable and high-performing after installation.
Technical Detail
One office review specifically praised detailed work covering LAN ports, connection and the full setup.
Tips for a Better Visit
Verify Stock. Before paying, confirm the item is physically available; a Samsung TV order was later found unavailable and delayed three weeks.
Track Delivery. Ask for concrete tracking details rather than relying only on call-centre assurances; one customer could not get the delivery person’s contact details.
Keep Records. Save emails, calls and promised deadlines when cancelling or returning an order, as several customers had to keep initiating follow-ups.
Inspect Delivery. Compare the delivered model with your order before accepting it; five AC units arrived with fewer features and no Wi-Fi.
Clarify Returns. Ask where online returns must be processed before visiting a store; one laptop buyer was told the store could not handle it.
Plan the visit
Practical details
Ground Floor, Al Hilal Building - 34B Sheikh Rashid Rd
Al Garhoud, Dubai
| Mon | 9:00 AM – 6:30 PM |
| Tue | 9:00 AM – 6:30 PM |
| Wed | 9:00 AM – 6:30 PM |
| Thu | 9:00 AM – 6:30 PM |
| Fri | 9:00 AM – 6:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
65-inch Samsung OLED TV
A customer booked a 65-inch Samsung OLED TV but reported that it was unavailable after delivery promises.
Fujifilm X-S20 mirrorless camera
A customer reported that two orders for the Fujifilm X-S20 mirrorless camera were cancelled on the delivery day as out of stock.
Gree iSAVE PLUS-P24H3 inverter AC units
A customer ordered five Gree iSAVE PLUS-P24H3 inverter AC units but said a different model was delivered.
Common Concerns
Refund Delays
Refunds were reported to remain unresolved for weeks or more than a month despite repeated follow-ups.
Stock Accuracy
Several customers said orders were accepted or confirmed despite items later being cancelled as out of stock.
Delivery Promises
Customers described repeated same-day delivery assurances that were followed by further delays.
Wrong Models
A customer ordering five Gree AC units received a different model with fewer features and no Wi-Fi.
After-Sales Support
Faulty products were often followed by delayed inspections, generic replies and customers repeating their case to different agents.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 14,500
laptop
“I purchased a laptop from Sharaf DG for AED 14,500”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
Sharaf DG Head Office in Al Garhoud appears to serve both electronics customers and businesses needing technical setup. The strongest review pattern is around office IT work: WiFi Access Points were described as reliable, and network or device installations were often completed smoothly, efficiently and with attention to detail. That makes the business worth considering when you need equipment installed rather than simply handed over.
The buying and after-sales picture is much less reassuring. Reviews describe a 65-inch Samsung OLED TV being promised for delivery, then revealed as out of stock after several days of assurances. Other customers reported delivery-day cancellations for a Fujifilm X-S20 mirrorless camera, a washing machine and other products.
Faulty appliances and phones also led to delayed inspections, replacement problems or warranty disputes. Refunds are the main practical concern. One customer was still waiting after more than a month, while another reported three weeks of follow-ups after an unavailable washing machine was cancelled.
If you order online, confirm physical stock before paying, keep every ticket and promise in writing, and check the exact model and features at delivery. The reviews suggest polite individual agents do not always translate into coordinated case handling.